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dc.contributor.authorUlufer, S.
dc.contributor.authorSoran, Semih
dc.contributor.editorKazda, A.
dc.contributor.editorSmojver, I.
dc.date.accessioned2020-01-20T05:26:13Z
dc.date.available2020-01-20T05:26:13Z
dc.date.issued2019
dc.identifier.issn2352-1457en_US
dc.identifier.urihttp://hdl.handle.net/10679/6344
dc.identifier.urihttps://www.sciencedirect.com/science/article/pii/S2352146519305940
dc.description.abstractOne of the essential value in the success of an organization is the human factor. If work is appropriate to the physical characteristics and emotional characteristics of the employees, then that organization will be so successful. Managing the emotions of employees and waiting for employees to exhibit behaviors within the context of emotional labor is a success in the sense of management. Organizations can reach their goals and target income by managing employees ’ emotions and thoughts. Emotional labor is a very positive outcome for organizations. Emotional labor improves customer satisfaction, increases the loyalty of the organization, improves the performance of the organization and emotionally enhancing the performance of employees. The choice of employees who can show behaviours under emotional labor is a very distinct administrative issue. Managers who want to be successful should make personality tests when choosing employees in this context. People who are prone to emotional labor behaviour will be more successful at showing emotional labor behaviours, and positively influenced by this emotional mood they are expected to have a higher level motivation with the lower intention of quit the job. In this regard, a survey was applied to the cabin crew, working in the aviation area, a total of 650 questionnaires were sent and 441 of them came back. After the review, 407 of these surveys were appropriate and analysed. The results showed that personality traids are important factors to emotional labor behaviours and intention to quit mediates the relation between personality and emotional labor behaviours.en_US
dc.language.isoengen_US
dc.publisherElsevieren_US
dc.relation.ispartofTransportation Research Procedia
dc.rightsAttribution-NonCommercial-ShareAlike 3.0 United States*
dc.rightsopenAccess
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/3.0/us/*
dc.titleEffects of demographic factors and personality on Emotional Labor. Mediating role of intention to leave. A research on cabin crewen_US
dc.typeArticleen_US
dc.description.versionPublisher versionen_US
dc.peerreviewedyesen_US
dc.publicationstatusPublisheden_US
dc.contributor.departmentÖzyeğin University
dc.contributor.authorID(ORCID 0000-0002-8731-9860 & YÖK ID 26607) Soran, Semih
dc.contributor.ozuauthorSoran, Semih
dc.identifier.volume43en_US
dc.identifier.startpage129en_US
dc.identifier.endpage138en_US
dc.identifier.doi10.1016/j.trpro.2019.12.027en_US
dc.subject.keywordsPersonalityen_US
dc.subject.keywordsIntention to leaveen_US
dc.subject.keywordssemotionemotional laboren_US
dc.subject.keywordsDemographic factorsen_US
dc.subject.keywordsEmotionen_US
dc.subject.keywordsEmotional laboren_US
dc.identifier.scopusSCOPUS:2-s2.0-85085238777
dc.contributor.authorMale1
dc.relation.publicationcategoryArticle - International Refereed Journal - Institution Academic Staff


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