Business Administration

Permanent URI for this collectionhttps://hdl.handle.net/10679/42

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    The impact of support on employees’ adaptive behavior: a moderated mediation model
    (2021-08-24) Maden-Eyiusta, Ceyda; Yalabik, Z. Y.; Nakiboglu, M. A. B.; Entrepreneurship; EYİUSTA, Ceyda Maden
    Purpose – Drawing on the social exchange theory, this study focuses on the impact of perceived organizational support (POS) and perceived supervisor support (PSS) on employees’ adaptive (selling) behavior in a personal selling context. As part of the support-adaptive behavior relationship, the authors also explore the mediating role of psychological empowerment and the moderating role of customer orientation (CO). Design/methodology/approach – Data were collected from 200 salespeople from the financial and pharmaceutical sectors in Turkey. Hypotheses were tested with hierarchical multiple regressions and hierarchical moderated regressions. Findings – Supported salespeople feel more empowered in their jobs and show adaptive (selling) behavior. Our results also show that the impact of support on adaptive selling behavior through empowerment is stronger for salespeople with low CO. Research limitations/implications – This study has two limitations: the generalizability of its findings and cross-sectional design. Still, it significantly contributes to support, empowerment and adaptive behavior literature. Practical implications – By creating a supportive work environment and by training their managers to improve their support skills, organizations boost their employees’ adaptability. Both of these support practices motivate employees to use their discretion in sales situations. Organizations should also evaluate and manage their employees’ level of CO by conducting company surveys and by increasing top management communication. Originality/value – This study tests the mediating role of psychological empowerment on the relationship between POS, PSS and adaptive behavior in the understudied personal selling context. The authors also test the moderating role of CO in the proposed model.
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    Project reportPublicationMetadata only
    Reengineering SEC 401: Sectoral Practicum
    (2012-06) Baykent Beyhan, Tuğçe; Önder, Muhteşem Hakkı
    Özyeğin University (ÖzÜ) offers an innovative course, SEC 401 as a part of Sectoral Education program to introduce students with the companies and sectors before graduation. As a young university with growing population, this course must be improved to adapt the growing numbers and needs of the population. ÖzÜ sees this course as an opportunity to prepare students to the business life. Therefore, we found major concerns regarding the course and suggest solutions accordingly. The findings of the study conducted to for Faculty Supervisors, Project Coordinators, Company Supervisors, and students (all of them will be called as “project partner” where necessary from now on) also confirmed these concerns. In this study, the major concerns and the possible improvement options for SEC 401 course will be examined in the sense to provide sustainability for further years.