Business Administration
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ArticlePublication Metadata only Combining big data and lean startup methods for business model evolution(Springer, 2017-12) Seggie, S. H.; Soyer, Emre; Pauwels, K. H.; Business Administration; SOYER, EmreThe continued survival of firms depends on successful innovation. Yet, legacy firms are struggling to adapt their business models to successfully innovate in the face of greater competition from both local and global startups. The authors propose that firms should build on the lean startup methodology to help adapt their business models while at the same time leveraging the resource advantages that they have as legacy corporations. This paper provides an integrated process for corporate innovation learning through combining the lean startup methodology with big data. By themselves, the volume, variety and velocity of big data may trigger confirmation bias, communication problems and illusions of control. However, the lean startup methodology has the potential to alleviate these complications. Specifically, firms should evolve their business models through fast verification of managerial hypotheses, innovation accounting and the build-measure-learn-loop cycle. Such advice is especially valid for environments with high levels of technological and demand uncertainty.Book ChapterPublication Metadata only An expectancy model of green product consumption and green brand equity(Springer, 2018) Arıkan, Ramazan Hamza; Jiang, C.; Arıkan, Ramazan HamzaDrawing from the expectancy theory, this paper proposes a model of green product consumption and green brand equity. Consumers’ green product evaluation results in some expectations regarding their consumptions. These expectations are categorized in material and ethical outcomes and are ensued by the instrumentality effect. This effect is reflected in the possession rewards for material outcomes and in the moral rewards for ethical outcomes. Green product consumption and green brand equity is contingent on the weighted valence of the respective rewards. The paper is the first study to examine green product consumption and green brand equity from an expectancy theory perspective. © 2018, Academy of Marketing Science.Conference paperPublication Metadata only High-performance work systems and organizational performance across societal cultures(Springer, 2018) Dastmalchian, A.; Bacon, N.; McNeil, N.; Steinke, C.; Blyton, P.; Kumar, M. S.; Bayraktar, Seçil; Auer-Rizzi, W.; Ahmad, A.; Craig, T.; Isa Ghazali Bin Musa, C. R. B.; Habibi, M.; Huang, H. J.; Imer, P.; Ayman, I.; Kabasakal, H.; Meo Colombo, C.; Moghavami, S.; Mukherjee, T.; Tang, N.; Thang, T. N.; Varnali, R.; International Business and Trade; BAYRAKTAR, SeçilThis paper assesses whether societal culture affects the relationship between human resource management practices and organizational performance. Drawing on matched employer-employee data from 387 organizations and 7,187 employees in 14 countries, the findings show a positive relationship between high-performance work systems (HPWS) and organizational performance across societal cultures. This relationship was not moderated by three dimensions of societal culture (power distance, in-group collectivism, and institutional collectivism) as proposed by contingency models of culture fit. However, further examination of three dimensions of human resource systems (skill-enhancing, motivation-enhancing, and opportunity-enhancing practices) revealed that opportunity-enhancing practices appear less effective in high power distance cultures. The findings provide general support for the universalistic ‘best practice’ perspective with regard to the positive relationship between HPWS and organizational performance, tempered by an appreciation of the limitations to opportunity-enhancing practices in high power distance cultures.ArticlePublication Metadata only The ultimate co-creation: leveraging customer input in business model innovation(Springer, 2019-12) Kim, S.; Bowen, M.; Wen, Xiaohan Hannah; Business Administration; WEN, XıaohanIn order to stay competitive, organizations need to regularly revamp and innovate their business model (BM). A key catalyst for innovation—acknowledged by managers as well as academics—is input from customers. However, the functional aspect of customer input in the process of business model innovation (BMI) is still ambiguous. In this paper, we explore the role of customers in the process of BMI and propose a conceptual model that links customer input to BMI success. Particularly, our model demonstrates how customer input is generated and how organizations can efficiently and effectively manage such input to enhance the performance of their newly innovated BM. This proposed model provides managers with a basis for developing actionable plans to reach customers, utilize their input during the BMI process, and enhance BMI success.Conference paperPublication Metadata only Analysis of customer switching behavior in omni-channel retailing(Institute of Industrial and Systems Engineers, IISE, 2020) Cesaret, Bahriye; Bayram, A.; Business Administration; CESARET, BahriyeOmni-channel retailing is a recent approach that allows customers to purchase products from anywhere and return them anywhere and allows retailers to fulfill orders from anywhere. This flexibility improves the customer experience by integrating all channels, allows retailers to achieve more availability and drives the sales and traffic of the retailers. In this study, we consider two omni-channel implementations: (i) ship-from-store, and (ii) home delivery, by considering customer switching behavior across the sales channels. Store customers can be fulfilled in store or they can ask for home delivery. Online orders, on the other hand, can be shipped either from the fulfillment center or from any other store location that maximizes the overall profit of the retailer. We further consider that both store and online customers can switch across channels. We build a dynamic programming framework to investigate optimal fulfillment decisions for both online and store orders. We incorporate the uncertainty both in demand and in the cost of shipment to individual customers. We present our results through optimal fulfillment strategies and numerical experiments.ArticlePublication Metadata only Understanding the role of serial acquisition and subsidiary autonomy in providing value within servitizing industrial networks(Emerald, 2024) Golgeci, İ.; Kurt, Y.; Vashchillo-Mollett, K.; Goduscheit, R. C.; Arslan, A.; Yeniaras, Volkan; Business Administration; YENİARAS, VolkanPurpose: Research examining the joint role of serial acquisitions and subsidiary autonomy in holistic value provision within servitizing industrial firms is scarce. Thus, this paper aims to investigate the role of serial acquisition and subsidiary autonomy in providing value within servitizing industrial networks. Design/methodology/approach: A conceptual framework is developed based on the case study of a large Swedish industrial group specializing in selling industrial products and providing industrial solutions to business customers through its numerous subsidiaries. Findings: The analysis of 14 interviews with the five subsidiaries and seven customer firms and secondary data reveals interesting findings concerning the role of serial niche acquisition strategy and subsidiary autonomy in customer value provision in servitizing organizations. In particular, the authors find that the role of acquisitions in industrial firms extends beyond growth to customer sensing and proximity. Likewise, the authors find that subsidiary autonomy facilitates value provision to customers in industrial networks. Originality/value: The paper provides a more nuanced understanding of how serial acquisitions and subsidiary autonomy are intertwined and jointly affect industrial firms’ value provision activities amidst the servitization transition in an intraorganizational network.ArticlePublication Metadata only Exploring the dark side of managerial upselling emphasis: Exploratory and exploitative learning's moderating roles in salesperson emotional exhaustion and performance(Elsevier, 2024-02) Yeniaras, Volkan; Gölgeci, İ.; Kaya, İ.; Business Administration; YENİARAS, VolkanIn this study, we scrutinize the prevalent perspective on upselling benefits and explore the overlooked ramifications, specifically the potential for emotional exhaustion and diminished salesperson performance. Our primary objective is to illuminate the intricate relationship between managerial upselling emphasis, salesperson emotional exhaustion, and salesperson performance. Moreover, we analyze the moderating influence of exploratory and exploitative learning. Anchored in the Job Demands-Resources (JD-R) framework and incorporating insights from regulatory focus theory (RFT), our investigation involves comprehensive analyses of data collected from two studies: 254 sales personnel in Study 1 and 251 B2B sales personnel in Study 2. Our findings reveal that emotional exhaustion mediates the relationship between managerial upselling emphasis and salesperson performance, while exploratory and exploitative learning conversely moderate the link between managerial upselling emphasis and emotional exhaustion. By doing so, we extend the frameworks of RFT and JD-R, integrating them into the domain of B2B marketing and sales research. We posit that exploratory learning is an invaluable personal coping resource, empowering sales personnel to navigate the challenges stemming from managerial upselling emphasis-induced demands, while exploitative learning intensifies emotional strain in upselling. Our study yields profound insights into the complex interplay among upselling emphasis, salesperson learning, exhaustion, and performance, offering valuable implications for B2B sales strategies.ArticlePublication Metadata only Knowledge transfer to aid social coding: The case of Stack Overflow(Elsevier, 2024-04) Temizkan, Orçun; Kumar, R. L.; Management Information Systems; TEMİZKAN, OrçunFocused online question and answer (Q&A) communities aid social coding. Despite the growing importance of social coding, knowledge transfer in this context remains under-researched. Our primary objective is to understand the knowledge transfer process in this context. We conceptualize knowledge transfer as a process that is impacted by the prior knowledge transfer interactions (network) among participants and is augmented by gamification. We argue that social capital resulting from prior knowledge transfer network interactions impact answer quality. Moreover, we also argue that the relationship between social capital and answer quality is moderated by the complexity of the knowledge transferred. Hence, our models draw from multiple related research streams: online communities, knowledge transfer, social capital, and gamification. These models are empirically tested using data from Stack Overflow (SO), a popular online Q&A community that aids social coding. Our results help to understand knowledge transfer in Q&A communities that aid social coding. Moreover, our results have implications for research on other types of Q&A communities and can inform development of platforms to support online communities.ArticlePublication Metadata only Everyday activism: An AI-assisted netnography of a digital consumer movement(Taylor & Francis, 2024-01) Kozinets, R. V.; Seraj-Akşit, Zeynep Mina; Business Administration; SERAJ AKŞİT, Zeynep MinaPrior studies have tended to focus on the figure of consumer movements rather than the ground from which they arise. This AI-assisted netnography interprets data from the WallStreetBets (WSB) subreddit during the GameStop short squeeze and for a period of 2.5 years afterwards. Analysis reveals an intimate relationship between the subreddit and portrayals of participants’ everyday lives, connecting financial strategies to jokes, memes, banter, and personal anecdotes. Collective identities are forged through discussions of life situations, populist counternarratives, shared cultural referents, and self-deprecation. Findings reveal digital activism ranging from the everyday and transitional to the extraordinary, bridging literatures on fluid consumer movements with everyday politics. Results affirm the value of collective identification to digital activism and suggest conceptual linkages to participatory culture and infinite gameplay. © 2024 Westburn Publishers Ltd.ArticlePublication Open Access Captive jump processes for bounded random systems with discontinuous dynamics(Elsevier, 2024-01) Macrina, A.; Mengütürk, L. A.; Mengütürk, Murat Cahit; Business Administration; MENGÜTÜRK, Murat CahitStochastic captive jump processes are explicitly constructed in continuous time, whose non-linear dynamics are strictly confined by bounded domains that can be time-dependent. By introducing non-anticipative path-dependency, the framework offers the possibility of generating multiple inner tunnels within a master domain, such that a captive jump process is allowed to proceed either within a single inner tunnel or jump in between tunnels without ever penetrating the outermost shell. If a captive jump process is a continuous martingale or a pure-jump process, the uppermost confining boundary is non-decreasing, and the lowermost confining boundary is non-increasing. Under certain conditions, it can be shown that captive jump processes are invariant under monotonic transformations, enabling one to construct and study systems of increasing complexity using simpler building blocks. Amongst many applications, captive jump processes may be considered to model phenomena such as electrons transitioning from one orbit (valence shell) to another, quantum tunnelling where stochastic wave-functions can “penetrate” inner boundaries (i.e., walls) of potential energy, non-linear dynamical systems involving multiple attractors, and sticky concentration behaviour of pathogens in epidemics. We provide concrete, worked-out examples, and numerical simulations for the dynamics of captive jump processes within different geometries as demonstrations.ArticlePublication Metadata only National culture and firms’ cash holdings: The role of indulgence and its boundaries(Elsevier, 2024-02) Alipour, Ali; Yaprak, A.; Business Administration; ALIPOUR, AliWe examine the influence of indulgence vs restraint (IVR), an understudied national culture dimension of Hofstede's framework, on firms’ cash holdings to shed light on how culture influences this firm behavior and the boundaries of this effect. We argue that, when compared to their restrained-society counterparts, indulgent-society firms will hold higher cash levels due to their greater propensity for risky investments (precautionary motive) and their managers’ weaker moral constraints (agency motive). We also argue that firms’ leverage and risky investment levels will intensify, and firm size and countries’ shareholder protection levels will attenuate the positive effect of indulgence on firms’ cash holdings. The results of our HLM analyses on 16,997 firms across 39 countries verify our arguments and contribute to a more enhanced understanding of national culture's role in firms’ cash holdings.ReviewPublication Metadata only Book review: Debating business school legitimacy: attacking, rocking, and defending the status quo(Sage, 2023-12) Üsdiken, Behlül; Örtenblad, A.; Koris, R.; Business Administration; ÜSDİKEN, BehlülN/AArticlePublication Open Access How do line extensions impact brand sales? The role of feature similarity and brand architecture(Springer, 2023-11) Sezen, B.; Pauwels, K.; Ataman, Mehmet Berk; Business Administration; ATAMAN, Mehmet BerkBrand architecture decisions have important performance implications but have seen little quantitative research. In particular, there is little empirical evidence on how the strength of the link established among clusters of products within the company’s portfolio impact the sales effects of typical marketing actions such as line extensions. This paper quantifies the effect of different brand architecture choices and product feature similarity in moderating the impact of line extensions on brand sales. Based on categorization theory, the authors hypothesize that brand name similarity and feature similarity, both independently, and in interaction, increase brand cannibalization. The empirical analysis in three consumer packaged-goods categories shows that it is more critical to minimize the feature similarity than brand name similarity to limit cannibalization and generate higher incremental sales from line extensions. Controlling for feature similarity, line extensions introduced under sub-brands cause greater cannibalization.ArticlePublication Metadata only Exporting is a team sport: the link between management training and performance in SMEs(Emerald, 2023-12) Idris, Bochra; Saridakis, G.; Georgellis, Y.; Lai, Y.; Johnstone, S.; Entrepreneurship; IDRIS, BochraPurpose: This paper examines how soft skills training for owner-managers affects the financial performance of exporting small and medium-sized enterprises (SMEs). Furthermore, the authors examine the differential influence of specific owner-manager skills, such as “team working skills”, “technical skills” and “leadership skills”, on performance. Design/methodology/approach: The paper utilises the Longitudinal Small Business Survey, which is a nationally representative employer dataset of UK SMEs with up to 249 employees, including those with no employees. The dataset contains information on firms' turnover, export status of goods or services and training provision for employees or owner-managers. Findings: The results suggest that owner-manager's training has a positive effect on turnover in non-exporting firms. Moreover, a combination of soft and hard skills is associated with higher turnover in exporting firms. Amongst the specific skills of owner-managers, training on “team working” has the most significant impact on exporting SMEs' performance. Practical implications: The authors' findings imply that managerial training to develop soft skills such as leadership, decision-making and communication is a worthwhile investment. The knowledge that owner-managers acquire through soft and hard skills training enables them to develop essential internationalisation competencies. Moreover, the authors demonstrate that teamwork is a significant predictor of performance. Originality/value: The authors contribute to the literature by examining the role of owner-managers' training in shaping internal systems, structure, processes and internationalisation strategies, thus affecting SMEs performance. The authors' also provide a nuanced analysis of how various types of soft and hard skills underpin the successful implementation of internationalisation initiatives.ArticlePublication Open Access Piecewise-tunneled captive processes and corridored random particle systems(Springer, 2023-01) Mengütürk, L. A.; Mengütürk, Murat Cahit; Business Administration; MENGÜTÜRK, Murat CahitWe introduce a family of processes that generalises captive diffusions, whereby the stochastic evolution that remains within a pair of time-dependent boundaries can further be piecewise-tunneled internally. The tunneling effect on the dynamics can be random such that the process has non-zero probability to find itself within any possible tunnel at any given time. We study some properties of these processes and apply them in modelling corridored random particles that can be observed in fluid dynamics and channeled systems. We construct and simulate mean-reverting piecewise-tunneled captive models for demonstration. We also propose a doubly-stochastic system in which the tunnels themselves are generated randomly by another stochastic process that jumps at random times.EditorialPublication Metadata only Guest editorial: The effect of COVID-19 on the performance of ethnic-minority firms in the UK and worldwide(Emerald, 2023-03-31) Saridakis, G.; Idris, Bochra; Jones, P.; Entrepreneurship; IDRIS, BochraN/AArticlePublication Open Access Unveiling the dynamics of emotions in society through an analysis of online social network conversations(Springer Nature, 2023-09-11) Sener, B.; Akpinar, E.; Ataman, Mehmet Berk; Business Administration; ATAMAN, Mehmet BerkSocial networks can provide insights into the emotions expressed by a society. However, the dynamic nature of emotions presents a significant challenge for policymakers, politicians, and communication professionals who seek to understand and respond to changes in emotions over time. To address this challenge, this paper investigates the frequency, duration, and transition of 24 distinct emotions over a 2-year period, analyzing more than 5 million tweets. The study shows that emotions with lower valence but higher dominance and/or arousal are more prevalent in online social networks. Emotions with higher valence and arousal tend to last longer, while dominant emotions tend to have shorter durations. Emotions occupying the conversations predominantly inhibit others with similar valence and dominance, and higher arousal. Over a month, emotions with similar valences tend to prevail in online social network conversations.ArticlePublication Metadata only Fashionably late: Differentially costly signaling of sociometric status through a subtle act of being late(Elsevier, 2023-02) Döğerlioğlu-Demir, Kıvılcım; Ng, A. H.; Koçaş, C.; Business Administration; DÖĞERLİOĞLU DEMİR, KivilcimThis research examines how arriving late to social gatherings operates as a signal of social connectedness and desirability, leading to elevated sociometric status attributions. Drawing on costly signaling theory and the premises of sociometric status and consumption mimicry, we argue that tardiness to a gathering, as a costly and visible signal, can lead to positive inferences of sociometric status, thereby leading to mimicry. We define fashionably late as a separating equilibrium tardiness based on a signaling game and demonstrate through a series of experimental studies that people infer higher status to late- rather than on-time-arriving people. Consequently, they strive to be in the same social network with such individuals, favor their product choices, and imitate their consumption behaviors. This research contributes to the literature on the conspicuous consumption of time and to research on costly signaling by revealing the powerful influence of signaling (through late arrival to a social event) on perceptions of sociometric status.ArticlePublication Metadata only ESG investing and the financial performance: a panel data analysis of developed REIT markets(Springer, 2023-06-28) Erol, Işıl; Unal, U.; Coskun, Y.; International Finance; EROL, IşılThis study investigates the empirical link between the social and financial performance of the Real Estate Investment Trusts (REITs) by utilizing the PVAR-Granger causality model and a fixed-effects panel data model with a rich dataset comprising 234 ESG-rated REITs across five developed economies from 2003 to 2019. The results suggest that investors pay attention to individual E/S/G metrics and price each component of ESG investing differently, with E-investing and S-investing practices being the significant financial performance factors of REITs. This study is the first attempt to test the social impact and risk mitigation hypotheses of the stakeholder theory of the corporation and the neoclassic trade-off argument to explore the association between corporate social responsibility and the market valuation of REITs. The full sample results strongly support the trade-off hypothesis, indicating that REITs’ environmental policies involve high financial costs that may drain off capital and lead to decreasing market returns. On the contrary, investors have attached a higher value to S-investing performance, especially in the post-GFC period from 2011 to 2019. A positive premium for S-investing supports the stakeholder theory as the social impact could be monetarized into a higher return and a lower systematic risk and give rise to a competitive advantage.ArticlePublication Metadata only Local house price effects of internal migration in queensland: Australia's interstate migration capital(Wiley, 2023-06) Erol, Işıl; Ünal, U.; International Finance; EROL, IşılWe examine the causal impact of internal migration on housing prices across 82 Statistical Areas Level 3 regions in Queensland, Australia from 2014–2019. The primary findings are: (i) an annual increase in the inflow of migrants equal to 1 per cent of a region's initial population leads to a 0.6 to 0.7 per cent annual increase in Queensland's house prices across different empirical specifications; (ii) this effect differs between the Greater Brisbane metropolitan area and Rest of State areas; (iii) migration from New South Wales fails to produce a significant influence on house price growth in Queensland.