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dc.contributor.authorSaatçioğlu, Bige
dc.contributor.authorCorus, C.
dc.date.accessioned2015-10-23T07:53:47Z
dc.date.available2015-10-23T07:53:47Z
dc.date.issued2015
dc.identifier.issn1743-9507
dc.identifier.urihttp://hdl.handle.net/10679/956
dc.identifier.urihttp://www.tandfonline.com/doi/abs/10.1080/02642069.2015.1015522
dc.descriptionDue to copyright restrictions, the access to the full text of this article is only available via subscription.
dc.description.abstractThe authors introduce the theory of intersectionality which refers to the interactivity of social identities such as race, class, and gender in shaping individuals’ experiences. Intersectionality is explored using cases and examples from healthcare services, which involve high contact encounters with consumers who may possess multiple disadvantages (e.g. low income, illness, immigrant status) and therefore make for interesting contexts for intersectional analyses. Intersectionality is proposed as a framework that can shed light on the experiences of consumers who belong to multiple disadvantaged social groups, such as being black and low income, immigrant, and in poor health. Detailed guidelines for conducting intersectionality-driven services research are provided, which take into account the interconnected nature of multiple disadvantages. The authors emphasize that intersectionality offers a holistic look at the co-created nature of services and it can be instrumental in designing tailored and fair services to improve consumer and societal well-being.en_US
dc.language.isoengen_US
dc.publisherInforma Group Companyen_US
dc.relation.ispartofThe Service Industries Journal
dc.rightsrestrictedAccess
dc.titleAn intersectionality framework for transformative services researchen_US
dc.typeArticleen_US
dc.peerreviewedyesen_US
dc.publicationstatuspublisheden_US
dc.contributor.departmentÖzyeğin University
dc.contributor.authorID(ORCID 0000-0002-5535-4020 & YÖK ID 199150) Saatçioğlu, Bige
dc.contributor.ozuauthorSaatçioğlu, Bige
dc.identifier.volume35
dc.identifier.issue42589
dc.identifier.startpage415
dc.identifier.endpage429
dc.identifier.wosWOS:000352287100003
dc.identifier.doi10.1080/02642069.2015.1015522
dc.subject.keywordsconsumer vulnerabilityen_US
dc.subject.keywordsintersectionalityen_US
dc.subject.keywordstransformative consumer researchen_US
dc.subject.keywordshealthcare servicesen_US
dc.subject.keywordsmarginalizationen_US
dc.identifier.scopusSCOPUS:2-s2.0-84925061259
dc.contributor.authorFemale1
dc.relation.publicationcategoryArticle - International Refereed Journal - Institutional Academic Staff


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