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The machineries of user knowledge production
(Elsevier, 2018-01)
A multiple case study was conducted to investigate the machineries of designers' user knowledge production at six design consultancies in the Northwestern USA in domains of architecture, industrial design, and interaction ...
User, research, and practice. learning from design consultancies
(Taylor & Francis, 2017-07-28)
This paper reports a study that focuses on the impact of design research department on a consultancy's design process. Six 10-business-day long field studies were conducted at design consultancies representing architecture, ...
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