Publication:
Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure

dc.contributor.authorLi, M.
dc.contributor.authorWang, X.
dc.contributor.authorPaşamehmetoğlu, Ayşın
dc.contributor.departmentHotel Management
dc.contributor.ozuauthorPAŞAMEHMETOĞLU, Ayşın
dc.date.accessioned2024-02-16T10:26:49Z
dc.date.available2024-02-16T10:26:49Z
dc.date.issued2023
dc.description.abstractPurpose: Vicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings characterized by long production chains and open operating environments. Based on the conservation of resources (CORs) theory, this study aims to examine how VAS influences hospitality employees’ work behaviours (i.e. supervisor-directed deviance, silence and helping behaviour) via affective rumination, with the moderating role of industry tenure as an individual contingency on the relationship between VAS and affective rumination. Design/methodology/approach: The data were gathered from 233 restaurant frontline employees and their supervisors in Turkey. The authors tested the proposed model using partial least squares method through SmartPLS 3. Findings: The results reveal that VAS triggers affective rumination, which, in turn, is positively related to supervisor-directed deviance and silence, and negatively related to helping behaviour. Moreover, industry tenure, as a buffer resource, significantly moderates the relationship between VAS and affective rumination. Practical implications: To reduce the occurrence of VAS and mitigate its negative effects, managers should establish a work environment that embraces understanding and respect, pay attention to how they communicate with employees, implement appropriate interventions when VAS occurs and conduct stress management training and improve employees’ emotion regulation skills in ways that correspond to the employees’ industry experience. Originality/value: This study advances research on VAS by offering insight into how VAS impacts employees’ work behaviours via the underlying mechanism of affective rumination through a COR lens. The findings also shed light on the salient buffering effect of industry tenure as an individual contingency.
dc.identifier.doi10.1108/IJCHM-02-2023-0151
dc.identifier.issn0959-6119
dc.identifier.scopus2-s2.0-85176955597
dc.identifier.urihttp://hdl.handle.net/10679/9159
dc.identifier.urihttps://doi.org/10.1108/IJCHM-02-2023-0151
dc.identifier.wos001101711000001
dc.language.isoeng
dc.peerreviewedyes
dc.publicationstatusPublished online
dc.publisherEmerald
dc.relation.ispartofInternational Journal of Contemporary Hospitality Management
dc.relation.publicationcategoryInternational Refereed Journal
dc.rightsrestrictedAccess
dc.subject.keywordsAffective rumination
dc.subject.keywordsSupervisor–employee relationship
dc.subject.keywordsVicarious abusive supervision
dc.titleVicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure
dc.typearticle
dspace.entity.typePublication
relation.isOrgUnitOfPublicationca93a919-1468-4da7-bcc5-9967156067ec
relation.isOrgUnitOfPublication.latestForDiscoveryca93a919-1468-4da7-bcc5-9967156067ec

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