Management Information Systems
Permanent URI for this collectionhttps://hdl.handle.net/10679/7976
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Browsing by Subject "Asymmetric information JEL Classification: D82"
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ArticlePublication Open Access Price and quality decisions of a service provider under heterogeneous demand(Boğaziçi Üniversitesi, 2019) Özener, Başak Altan; Atahan, Pelin; Economics; Sectoral Education and Professional Development; ÖZENER, Başak Altan; DEMİRCİLER, Pelin AtahanA monopolist service provider's quality and price decisions are analyzed in a vertically differentiated market where customers demand different quantities of a service. We find that depending on the relative sizes of the market segments and the difference in the valuations of different customers, the service provider may find it optimal to either offer a non-discriminating service or a discriminating service serving only high-valuation customers. The service provider never finds it optimal to serve the market segments that have low-valuation for quality when the discrimination strategy is optimal. © 2019 Bogazici Universitesi. All rights reserved.