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Distance education at tourism higher education programs in developing countries: Case of Türkiye with a strategic perspective and recommendations
(Elsevier, 2023-06)
The COVID-19 pandemic was a critical and sudden happening for higher education institutions to adapt fast to changes and switch to distance education (DE). In addition to presenting several challenges and threats such as ...
Positioning five-star hotels in city destinations: The case of Istanbul, Turkey
(Sage, 2023-04)
Destinations and hotel businesses take advantage of many benefits of the online world. Extensive qualitative (review texts) and quantitative (review scores and room rates) data sources enable them to assess their positions ...
Governing contingencies by proxy: a governmentality approach on social supports in Istanbul under mutual uncertainty
(Taylor & Francis, 2023-03-15)
Contingencies comprise immediate possibilities and aleatory interactions in the form of calculated responses to mutual uncertainties. While contingencies are critically important to governmental policies, yet they have ...
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure
(Emerald, 2023-01-02)
Purpose: The purpose of this study is to examine the mediating effect of psychological well-being between organizational dehumanization and two outcome variables: service recovery performance and service sabotage. This ...
The moderating role of organizational tenure on the relation between job crafting and job boredom: A study on accountants
(Nomos Verlagsgesellschaft mbH, 2023)
The aim of this study is to examine the moderating role of organisational tenure on the relationship between job crafting and job boredom. For this purpose, a sample of 315 professional accountants from 82 independent audit ...
Exploring the multifractality in the precious metal market
(World Scientific, 2023-06)
This study proposes a novel approach to investigating the multifractality of time series using the multifractal cross-correlation detrended moving average analysis (MF-X-DMA). The study demonstrates the behavioral differences ...
Customer experience in five-star hotel businesses: is it an “experience” for customers?
(Turkey, 2023-08-15)
Purpose: Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience ...
To stay or not to stay: How to convince the very first guest of a resort property
(CABI International, 2023-02-28)
Hotel openings in resort destinations have several challenges to overcome and manage, such as: (i) the completion of the hotel project; (ii) preparation of hotel operations for the customer experience; (iii) pre-opening ...
History and techniques of managerial accounting
(Peter Lang AG, 2023-03-06)
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Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave
(Taylor & Francis, 2023)
Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts ...
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