Hotel Management
Recent Submissions
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Meeting revenue management challenges: Knowledge, skills and abilities
(Elsevier, 2016-08)Hospitality industry increasingly recognizes importance of integrating revenue management into their operations and significance of their staff to do so. Yet revenue managers face major challenges from both internal and ... -
Error management culture: impact on cohesion, stress, and turnover intentions
(2016)An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error ... -
The role of internationalization on the IPO performance of service firms: Examination of initial returns, long-run returns, and survivability
(Elsevier, 2016)This study examines the effect of internationalization on the initial and long-run IPO performance of service firms. The study discusses that pre-IPO internationalization of service firms contributes to the explanation of ... -
Linking brand commitment and brand citizenship behaviors of airline employees: “the role of trust”
(Elsevier, 2015-01)Despite the growing interest in understanding employees' brand related behaviors in the airline industry, the research in this area mainly focus on the effect of employee brand commitment and limit the empirical support ... -
European quality award winning companies: a situational analysis of tourism industry
(Emerald, 2016)The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic ... -
The importance of error management culture in organizations: Impact on employee helping behaviors during service failures and recoveries in restaurants
(Informa Group, 2015)This study examined the influence of error management culture on employee helping behaviors during service failure and recovery situations in restaurants. Data was collected from 236 employees working in 22 restaurants in ... -
An analysis of e-procurement applications and trends in hotels: a pilot study
(2006)The role of purchasing is very significant for both small scale and large scale hotels. It affects operational efficiency, quality of products and services and customer satisfaction (Lawlar & Jayewardene, 2003). -
Social media practices applied by city hotels: a comparative case study from Turkey
(Emerald Group Publishing, 2015)Purpose – This study aims to examine various forms of hotel businesses’ social media (SM) practices by analysing TripAdvisor (TA) and examining its critical role in decision-making. As a well-known platform of SM in tourism, ... -
“Do your internal branding efforts measure up?”: consumers’ response to brand supporting behaviors of hospitality employees
(Emerald Group Publishing, 2015)Purpose – This study aims to understand the effect of brand citizenship behaviors of hospitality employees on customers’ relation with the brand. A model, which links employee behaviors to customers’ evaluation of brand ... -
Room rate parity analysis across different hotel distribution channels in the U.S.
(Taylor & Francis, 2010)In order to further enhance a relationship of trust between the hotel company and the guest, the guest must not feel that they are being cheated by paying more because they did not know where to get the best rates. At the ... -
Error recovery performance: the impact of leader behavioral integrity and job satisfaction
(Sage, 2016-05)This article introduces the concept of error recovery performance, followed by the development and validation of an instrument to measure it. The first objective of this article is to broaden the current concept of service ... -
Is more better? The relationship between meeting space capacity and hotel operating performance
(Elsevier, 2016-02)This study examines the effect of meeting space capacity on hotel operating performance. We use Resource-Based View (RBV) of the firm as the theoretical foundation. We employ a national-level dataset with more than 20,000 ... -
Compensation practices in the lodging industry: Does top management pay affect corporate performance?
(Elsevier, 2014-04)The current study examines the relationship between executive compensation and firm performance in the U.S. lodging industry. It is not clear-cut whether performance leads to compensation or compensation drives firm ... -
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
(Elsevier, 2014-08)The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of ... -
Does risk matter in CEO compensation contracting? Evidence from US restaurant industry
(Elsevier, 2013-09)The structure of compensation packages of Chief Executive Officers (CEOs) has been a significant research interest for researchers across various disciplines. In this paper, we examine a unique relationship between CEO ... -
Board structure and CEO compensation: Evidence from U.S. lodging industry
(Elsevier, 2012-09)Using a sample of U.S. lodging firms, this paper examines the relationship between board of director characteristics and chief executive officer (CEO) compensation. Previous research shows that larger boards are detrimental ... -
A synergy effect of internationalization and firm size on performance: US hotel industry
(Emerald, 2014)Purpose – The purpose of the current study is to investigate the existence of a negative synergy effect of internationalization and firm size on firm performance for publicly traded US hotels.Design/methodology/approach – ...
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