• Platform coopetition in the tourism industry: conflicts and tensions caused by the closure of Booking.com in Turkey 

  Bilbil, Ebru Tekin (Taylor & Francis, 2018)

  In March 2017, as a result of a precautionary interim decision made by the courts based on the case relating to ‘unfair competition practices’, Booking.com closed its platform for inbound tourism in Turkey and ceased ...

• The politics of noise: case study of the commercialization of Alaçatı Village, Turkey 

  Bilbil, Ebru Tekin (Elsevier, 2018-01)

  Employing the concept of biopolitics, this study explores noise and policy inaction as normalizing technologies of the body and as market discourse through the commercialization of a small village. Noise in Alaçatı Village, ...

• Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry 

  Wang, X.; Guchait, P.; Madera, J. M.; Paşamehmetoğlu, Ayşın (Emerald Group Publishing, 2018)

  Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group ...

• Irritation or disappointment: host attitudes towards tourism development in villages 

  Şanlıöz Özgen, Hanım Kader; Günlü, E. (Taylor & Francis, 2016-11)

  Among the various theories and models assessing host attitudes towards tourism development (TD), the Irridex Model is one of the most frequently used frameworks. This study aims to reveal whether the residents of two ...

• Does franchising matter on IPO performance?: An examination of underpricing and post-IPO performance 

  Özdemir, Özgür; Kizildag, M. (Emerald Publishing Limited, 2017)

  Purpose - This paper has two main purposes. First, this paper aims to examine whether pre-initial public offering (IPO) franchising activity of issuing firms is priced in the financial markets and results in pricing ...

• The effect of geographic dispersion on the initial and long-run ipo performance 

  Özdemir, Özgür (Sage, 2017-09)

  This study examines the effect of geographic dispersion on the short-run and long-run initial public offering (IPO) performance of restaurant firms. Sample of the study consists of 103 restaurant IPOs conducted between ...

• Underlying factors of ups and downs in financial leverage overtime 

  Kizildag, M.; Özdemir, Özgür (Sage, 2017-09-01)

  We present new stylized facts on the underlying reasons of US hospitality and tourism firms’ fluctuating levels of financial leverage during the period 1990–2015 using comprehensive micro- and macro-level accounting data ...

• What do we know about social media and firms’ financial outcomes so far? 

  Kizildag, M.; Altin, M.; Özdemir, Özgür; Demirer, I. (Emerald Publishing Limited, 2017)

  Purpose: This paper aims to understand the emergence, the revolution and the relevant knowledge of academic research concentrating on social media (SM) and hospitality and tourism firms’ financial performance. The authors ...

• Coping with RM challenges in hospitality education 

  Demirçiftçi, Tevfik; Cetin, G.; Bilgihan, A. (Springer International Publishing, 2017-10)

  The success of the hospitality industry and development of RM as a profession depends on the quality of new candidates. However, formal hospitality and business education and training programs concerning pricing and RM are ...

• The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors 

  Paşamehmetoğlu, Ayşın; Guchait, P.; Tracey, J. B.; Lei, P. (Emerald Publishing, 2017)

  The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor ...

• Effects of borrowing costs, firm size, and characteristics of board of directors on earnings management types: a study at Borsa Istanbul 

  Türegün, Nida (Taylor & Francis, 2018)

  Using data for firms at Borsa Istanbul in Turkey, this study determines how borrowing costs, firm size, and board size and independency affect choice of earnings management (EM) type (efficient or opportunistic), in an ...

• Meeting revenue management challenges: Knowledge, skills and abilities 

  Cetin, G.; Demirçiftçi, Tevfik; Bilgihan, A. (Elsevier, 2016-08)

  Hospitality industry increasingly recognizes importance of integrating revenue management into their operations and significance of their staff to do so. Yet revenue managers face major challenges from both internal and ...

• Error management culture: impact on cohesion, stress, and turnover intentions 

  Guchait, P.; Paşamehmetoğlu, Ayşın; Madera, J. (2016)

  An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error ...

• The role of internationalization on the IPO performance of service firms: Examination of initial returns, long-run returns, and survivability 

  Özdemir, Özgür; Upneja, A. (Elsevier, 2016)

  This study examines the effect of internationalization on the initial and long-run IPO performance of service firms. The study discusses that pre-IPO internationalization of service firms contributes to the explanation of ...

• Linking brand commitment and brand citizenship behaviors of airline employees: “the role of trust” 

  Erkmen, Ezgi; Hancer, M. (Elsevier, 2015-01)

  Despite the growing interest in understanding employees' brand related behaviors in the airline industry, the research in this area mainly focus on the effect of employee brand commitment and limit the empirical support ...

• European quality award winning companies: a situational analysis of tourism industry 

  Şanlıöz Özgen, Hanım Kader (Emerald, 2016)

  The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic ...

• The importance of error management culture in organizations: Impact on employee helping behaviors during service failures and recoveries in restaurants 

  Guchait, P.; Paşamehmetoğlu, Ayşın; Lanza-Abbott, J. (Informa Group, 2015)

  This study examined the influence of error management culture on employee helping behaviors during service failure and recovery situations in restaurants. Data was collected from 236 employees working in 22 restaurants in ...

• An analysis of e-procurement applications and trends in hotels: a pilot study 

  Demirçiftçi, Tevfik (2006)

  The role of purchasing is very significant for both small scale and large scale hotels. It affects operational efficiency, quality of products and services and customer satisfaction (Lawlar & Jayewardene, 2003).

• The Importance of Intangible Assets: Trends and Patterns 

  Demirçiftçi, Tevfik

• Social media practices applied by city hotels: a comparative case study from Turkey 

  Şanlıöz Özgen, Hanım Kader; Kozak, M. (Emerald Group Publishing, 2015)

  Purpose – This study aims to examine various forms of hotel businesses’ social media (SM) practices by analysing TripAdvisor (TA) and examining its critical role in decision-making. As a well-known platform of SM in tourism, ...

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