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A universal appointment rule in the presence of no-shows and walk-ins
(Wiley, 2012-07)
This study introduces a universal “Dome” appointment rule that can be parameterized through a planning constant for different clinics characterized by the environmental factors—no-shows, walk-ins, number of appointments ...
Predicting the performance of queues–A data analytic approach
(Elsevier, 2016)
Existing models of multi-server queues with system transience and non-standard assumptions are either too complex or restricted in their assumptions to be used broadly in practice. This paper proposes using data analytics, ...
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