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Expert competition and the internet
(IJEC, 2013)
The Internet has become a channel for experts offering their services. We investigate the optimal online channel adoption strategy of a high-quality expert with a brick-and-mortar presence in the face of potential entry ...
A strategic analysis of multi-channel expert services
(Informa, 2017)
Using stylized models, we investigate when and how expert service providers should offer their services online, and whether they should charge separate prices for face-to-face and online services or provide the online ...
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