Browsing Faculty of Business by Subject "Service operations"
Now showing items 1-2 of 2
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Assessment of patient classification in appointment system design
(Production and Operations Management Society, 2008-05)This paper investigates two approaches to patient classification: using patient classification only for sequencing patient appointments at the time of booking and using patient classification for both sequencing and ... -
Queueing systems with rationally inattentive customers
(Informs, 2023-01)Problem definition: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible, while service parameters are known with certainty. In practice, however, ...
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