Browsing Faculty of Business by Author "Kaya, İ."
Now showing items 1-5 of 5
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Customer prioritization, product complexity and business ties: implications for job stress and customer service performance
Yeniaras, Volkan; Kaya, İ. (Emerald, 2022-01-05)Purpose: Drawing on the theoretical lens of the job demands-resources model, this study builds upon and tests a conceptual model that links customer prioritization, product complexity, business ties, job stress and customer ... -
Dimensions of religiosity, altruism and life satisfaction
Kaya, İ.; Yeniaras, Volkan; Kaya, Ö. (Taylor & Francis, 2021-10-02)This study utilizes data from 3008 adult individuals in Turkey and examines the direct and indirect relationships between the dimensions of (Islamic) religiosity and life satisfaction. We took a dual approach in examining ... -
The effects of social ties on innovation behavior and new product performance in emerging economies: evidence from Turkey
Yeniaras, Volkan; Kaya, İ.; Ashill, N. (Emerald Publishing Limited, 2020-04-08)Purpose The purpose of this paper is to offer a theoretical and empirical understanding of how social ties affect innovation behavior and new product performance in Turkey, which is an emerging economy where high levels ... -
Exploring the dark side of managerial upselling emphasis: Exploratory and exploitative learning's moderating roles in salesperson emotional exhaustion and performance
Yeniaras, Volkan; Gölgeci, İ.; Kaya, İ. (Elsevier, 2024-02)In this study, we scrutinize the prevalent perspective on upselling benefits and explore the overlooked ramifications, specifically the potential for emotional exhaustion and diminished salesperson performance. Our primary ... -
Mixed effects of business and political ties in planning flexibility: Insights from Turkey
Yeniaras, Volkan; Kaya, İ.; Dayan, M. (Elsevier, 2020-05)Despite increasing attention to the role of business and political ties in emerging economies, few studies have explicitly investigated their relations to dynamic capabilities outside of the East-Asian context. Following ...
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