An intersectionality framework for transformative services research
dc.contributor.author | Saatçioğlu, Bige | |
dc.contributor.author | Corus, C. | |
dc.date.accessioned | 2015-10-23T07:53:47Z | |
dc.date.available | 2015-10-23T07:53:47Z | |
dc.date.issued | 2015 | |
dc.identifier.issn | 1743-9507 | |
dc.identifier.uri | http://hdl.handle.net/10679/956 | |
dc.identifier.uri | http://www.tandfonline.com/doi/abs/10.1080/02642069.2015.1015522 | |
dc.description | Due to copyright restrictions, the access to the full text of this article is only available via subscription. | |
dc.description.abstract | The authors introduce the theory of intersectionality which refers to the interactivity of social identities such as race, class, and gender in shaping individuals’ experiences. Intersectionality is explored using cases and examples from healthcare services, which involve high contact encounters with consumers who may possess multiple disadvantages (e.g. low income, illness, immigrant status) and therefore make for interesting contexts for intersectional analyses. Intersectionality is proposed as a framework that can shed light on the experiences of consumers who belong to multiple disadvantaged social groups, such as being black and low income, immigrant, and in poor health. Detailed guidelines for conducting intersectionality-driven services research are provided, which take into account the interconnected nature of multiple disadvantages. The authors emphasize that intersectionality offers a holistic look at the co-created nature of services and it can be instrumental in designing tailored and fair services to improve consumer and societal well-being. | en_US |
dc.language.iso | eng | en_US |
dc.publisher | Informa Group Company | en_US |
dc.relation.ispartof | The Service Industries Journal | |
dc.rights | restrictedAccess | |
dc.title | An intersectionality framework for transformative services research | en_US |
dc.type | Article | en_US |
dc.peerreviewed | yes | en_US |
dc.publicationstatus | published | en_US |
dc.contributor.department | Özyeğin University | |
dc.contributor.authorID | (ORCID 0000-0002-5535-4020 & YÖK ID 199150) Saatçioğlu, Bige | |
dc.contributor.ozuauthor | Saatçioğlu, Bige | |
dc.identifier.volume | 35 | |
dc.identifier.issue | 42589 | |
dc.identifier.startpage | 415 | |
dc.identifier.endpage | 429 | |
dc.identifier.wos | WOS:000352287100003 | |
dc.identifier.doi | 10.1080/02642069.2015.1015522 | |
dc.subject.keywords | consumer vulnerability | en_US |
dc.subject.keywords | intersectionality | en_US |
dc.subject.keywords | transformative consumer research | en_US |
dc.subject.keywords | healthcare services | en_US |
dc.subject.keywords | marginalization | en_US |
dc.identifier.scopus | SCOPUS:2-s2.0-84925061259 | |
dc.contributor.authorFemale | 1 | |
dc.relation.publicationcategory | Article - International Refereed Journal - Institutional Academic Staff |
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