Browsing Aviation Management Program by OzU Authors "Kılıç, Sena"
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Analysis of Turkey’s airport network structure and centrality in the opening-out period after the first wave of COVID-19: A complex network approach
Ersöz, Cem; Kılıç, Sena; Aldemir, Hüseyin Önder (Elsevier, 2022-12)There are a few studies present analyzing air transport structures of the countries, regions, and the world by using complex network theory. Although Turkey has a complex air network with 56 airports, thorough research has ... -
An evaluation of airport service experience: An identification of service improvement opportunities based on topic modeling and sentiment analysis
Kılıç, Sena; Çadirci, T. O. (Elsevier, 2022-06)With the increase in airport alternatives and airport service variation, passengers' perception of the airport experience has changed. By working with consumer experience through customer reviews, this study aims to define ... -
Gender in the cockpit: Challenges faced by female airline pilots
Yanıkoğlu, Özge Peksatıcı; Kılıç, Sena; Küçükönal, Hatice (Elsevier, 2020-07)Despite the increasing number of female pilots in recent years, the aviation industry is still considered a male-dominated one. Being underrepresented in an occupation and working in an industry with masculine discourses ... -
Innovation at airports: A systematic literature review (2000–2019)
Kılıç, Sena; Üçler, Çağlar; Martin-Domingo, Luis (Vilnius Gediminas Technical University, 2021-09-29)Airports operate in a highly-competitive and challenging environment. Therefore, in order to remain competitive, innovation is imperative for airports. This paper aims to conduct academic research into innovation at airports ... -
The voice of the consumer on sVoD systems during covid-19: A service opportunity mining approach
Cadirci, T. O.; Gungor, A. S.; Kılıç, Sena (Inst Superior Entre Douro & Vouga, 2022-01)Electronic word of mouth (e-WOM) is a vital channel for the exchange of customer-generated content. As the e-WOM messages created by consumers pile all around the Web, they generate an unbiased voice about products and ...
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