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Exploiting user-generated content for service improvement: Case airport twitter data
(Springer, 2022-09)
The study illustrates how airport collaborative networks can profit from the richness of data, now available due to digitalization. Using a co-creation process, where the passenger generated content is leveraged to identify ...
Analysis of Turkey’s airport network structure and centrality in the opening-out period after the first wave of COVID-19: A complex network approach
(Elsevier, 2022-12)
There are a few studies present analyzing air transport structures of the countries, regions, and the world by using complex network theory. Although Turkey has a complex air network with 56 airports, thorough research has ...
An evaluation of airport service experience: An identification of service improvement opportunities based on topic modeling and sentiment analysis
(Elsevier, 2022-06)
With the increase in airport alternatives and airport service variation, passengers' perception of the airport experience has changed. By working with consumer experience through customer reviews, this study aims to define ...
Competitive strategies in the airline industry
(IGI Global, 2022)
The airline industry is a dynamic industry with intense competition. Deregulation, the international competition structure, and economic and COVID-19-like crises make the sector even more fierce. In this chapter, airline ...
The effect of COVID‐related EU state aid on the level playing field for airlines
(MDPI, 2022-02)
State aid for airlines around the world has been a common practice during the COVID‐19 pandemic, as the air transport was one of the sectors most heavily affected. This study analyzes 27 cases of state aid to EU airlines ...
The impact of leadership styles on performance and mediating effect of organizational culture: A study in flight schools
(Elsevier, 2022)
Nowadays, the aviation sector is growing rapidly and the need for human resources in the airline industry is increasing. In order to meet the increasing pilot need, the number of flight schools and universities that provide ...
Remote customer interaction in frugal product development: model with customer evaluation
(Inderscience Publishers, 2022)
The objective of this paper is to deliver an efficient structured methodology for spatially distributed but collaborative frugal product development to fulfil the requirements of emerging markets. The utilisation of local ...
The political economy of the board of directors: The case of Turkish Airlines (1956–2020)
(Springer Singapore, 2022)
Turkish Airlines, the first civil airline organization in Turkey, has positioned itself as a flag carrier. The aim of this chapter is to examine the board of directors of THY, which has changed over time. For this purpose, ...
Digital technology and the stages of digital business transformation
(IEEE, 2022)
Companies use digital technology to transform their business. Digitization, digitalization, and digital transformation have been proposed as stages in this business transformation process. Researchers have also proposed a ...
The voice of the consumer on sVoD systems during covid-19: A service opportunity mining approach
(Inst Superior Entre Douro & Vouga, 2022-01)
Electronic word of mouth (e-WOM) is a vital channel for the exchange of customer-generated content. As the e-WOM messages created by consumers pile all around the Web, they generate an unbiased voice about products and ...
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