Browsing Hotel Management by Author "Madera, J. M."
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Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
Wang, X.; Guchait, P.; Madera, J. M.; Paşamehmetoğlu, Ayşın (Emerald Group Publishing, 2018)Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group ...
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