Browsing School of Applied Sciences by Subject "Service recovery"
Now showing items 1-2 of 2
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Employee mindfulness and creativity: when emotions and national culture matter
(Taylor & Francis, 2022)Mindfulness has recently attracted more attention from service scholars due to its positive effect on various job outcomes. Yet, the linkage between mindfulness and service employees’ creativity is still not well understood. ... -
The importance of error management culture in organizations: Impact on employee helping behaviors during service failures and recoveries in restaurants
(Informa Group, 2015)This study examined the influence of error management culture on employee helping behaviors during service failure and recovery situations in restaurants. Data was collected from 236 employees working in 22 restaurants in ...
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