Browsing School of Applied Sciences by Author "(ORCID 0000-0001-5852-4921 & YÖK ID 124918) Paşamehmetoğlu, Ayşın"
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Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance
Wang, X. Y.; Guchait, P.; Paşamehmetoğlu, Ayşın (Elsevier, 2020-08)According to affective events theory (AET), organizational contexts can produce "affective events" that shape individuals' emotional experiences, subsequently influencing those individuals' work behaviors. This study ... -
The challenge of constructing a unique online identity through an isomorphic social media presence
Atakan-Duman, Ş.; Paşamehmetoğlu, Ayşın (USC Annenberg Press, 2019)Grounded in institutional theory for analyzing and differentiating isomorphic identity features, this study aims to analyze how foundation universities in the higher education field of Turkey use social media to construct ... -
The challenge of constructing a unique online identity through an isomorphic social media presence
Atakan-Duman, S.; Paşamehmetoğlu, Ayşın; Bozaykut-Buk, T. (University of Southern California, 2019)Grounded in institutional theory for analyzing and differentiating isomorphic identity features, this study aims to analyze how foundation universities in the higher education field of Turkey use social media to construct ... -
Corporate social responsibility and sustainable development in the Mediterranean: The case of the Spanish hotel industry in the Barcelona region
Paşamehmetoğlu, Ayşın; Gökoğlu, M. M. (Taylor & Francis, 2019)This chapter describes corporate social responsibility practices of hotels in Barcelona region in an aim to understand business perspectives on sustainable development in Mediterranean. From this standpoint, a case study ... -
Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity
Hwang, Y.; Wang, X.; Paşamehmetoğlu, Ayşın (Emerald Group Publishing, 2021-07-06)Purpose: Online reviews are perceived as credible and trustworthy across various business sectors; thus, they influence customers’ purchase decisions. However, the potential role of customer online reviews as feedback for ... -
The differential effects of leader Food safety priority and ethical leadership on food safety promotive and prohibitive voices: A socially desirable responding theory perspective
Yu, H.; Guchait, P.; Achyldurdyyeva, J.; Paşamehmetoğlu, Ayşın (Taylor & Francis, 2023)Studies on impact of different leadership styles on the promotive and prohibitive forms of food safety voices are limited. Therefore, drawing on socially desirable responding theory, this study examined the differential ... -
Employee mindfulness and creativity: when emotions and national culture matter
Gip, H.; The Khoa, D.; Fernando, R. L. F.; Paşamehmetoğlu, Ayşın (Taylor & Francis, 2022)Mindfulness has recently attracted more attention from service scholars due to its positive effect on various job outcomes. Yet, the linkage between mindfulness and service employees’ creativity is still not well understood. ... -
Error management culture: impact on cohesion, stress, and turnover intentions
Guchait, P.; Paşamehmetoğlu, Ayşın; Madera, J. (2016)An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error ... -
Error recovery performance: the impact of leader behavioral integrity and job satisfaction
Guchait, P.; Simons, T.; Paşamehmetoğlu, Ayşın (Sage, 2016-05)This article introduces the concept of error recovery performance, followed by the development and validation of an instrument to measure it. The first objective of this article is to broaden the current concept of service ... -
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?
Wang, X.; Guchait, P.; Khoa, D. T.; Paşamehmetoğlu, Ayşın (Emerald, 2021-08-09)Purpose: The purpose of this paper is to integrate tenets from the appraisal-based model of self-conscious emotions and the compass of shame theory to examine restaurant frontline employees’ experience of shame following ... -
Hospitality employees’ affective experience of shame, self-efficacy beliefs and job behaviors: The alleviating role of error tolerance
Wang, X.; Guchait, P.; Khoa, D. T.; Paşamehmetoğlu, Ayşın; Wen, X. (Elsevier, 2022-04)Service management researchers have clearly demonstrated that customers experience various emotions in service failure situations. In comparison, hospitality employees’ emotional experiences in such situations, are relatively ... -
Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance
Wang, X.; Wen, X.; Paşamehmetoğlu, Ayşın; Guchait, P. (Elsevier, 2021-04)Mindfulness refers to the psychological attentional state in which a person is conscious and accepting of the present. It is increasingly emerging as an estimable quality, especially within the hospitality industry where ... -
Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave
Dawson, M.; Guchait, P.; Russen, M.; Wang, X.; Paşamehmetoğlu, Ayşın (Taylor & Francis, 2023)Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts ... -
How authentic leadership cultivates trust and desirable workplace behaviors in hotels: Commitment and leader-follower value congruence matters
This study explores how hotel supervisors’ authentic leadership behavior relates to followers’ value congruence, trust, organizational commitment (OC), and organizational citizenship behaviors (OCB). Survey data were ... -
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure
Gip, H.; Guchait, P.; Paşamehmetoğlu, Ayşın; Khoa, D. T. (Emerald, 2023-01-02)Purpose: The purpose of this study is to examine the mediating effect of psychological well-being between organizational dehumanization and two outcome variables: service recovery performance and service sabotage. This ... -
The importance of error management culture in organizations: Impact on employee helping behaviors during service failures and recoveries in restaurants
Guchait, P.; Paşamehmetoğlu, Ayşın; Lanza-Abbott, J. (Informa Group, 2015)This study examined the influence of error management culture on employee helping behaviors during service failure and recovery situations in restaurants. Data was collected from 236 employees working in 22 restaurants in ... -
Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
Wang, X.; Guchait, P.; Madera, J. M.; Paşamehmetoğlu, Ayşın (Emerald Group Publishing, 2018)Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group ... -
Kurumsal sosyal sorumluluk anlayışının Türkiye’deki yönetsel uygulamaları: İstanbul zincir otelleri üzerine bir araştırma
Paşamehmetoğlu, Ayşın; Gökoğlu, M. M. (Akdeniz Üniversitesi, 2019-01-20)Kurumsal sosyal sorumluluk anlayışının evrensel özellikleri küreselleşmenin bir sonucu olarak farklı ülkelerde benimsenmektedir. Bu anlayış benimsendiği farklı bağlamlardaki yönetsel uygulamaları doğrudan etkilemektedir. ... -
A multilevel investigation of the leadership factors on food safety promotive and prohibitive voices through food safety consciousness
Yu, H.; Guchait, P.; Achyldurdyyeva, J.; Paşamehmetoğlu, Ayşın (Elsevier, 2021-06)Little research has empirically examined how leadership factors influence food safety promotive and prohibitive voice differently. Also, little research has examined the moderating effects of leadership on the relationship ... -
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
Guchait, P.; Paşamehmetoğlu, Ayşın; Dawson, M. (Elsevier, 2014-08)The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of ...
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