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Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
(Emerald Group Publishing, 2018)
Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group ...
Underlying factors of ups and downs in financial leverage overtime
(Sage, 2017-09-01)
We present new stylized facts on the underlying reasons of US hospitality and tourism firms’ fluctuating levels of financial leverage during the period 1990–2015 using comprehensive micro- and macro-level accounting data ...
New governance and digital platform companies: The case of uber
(IGI Global, 2019-04)
Based on a new governance theory as regulatory governance, this article analyzes how a new economy creates new transaction costs at the local level due to the lack of legal coordination based on diversity and competition. ...
Corporate social responsibility and sustainable development in the Mediterranean: The case of the Spanish hotel industry in the Barcelona region
(Taylor & Francis, 2019)
This chapter describes corporate social responsibility practices of hotels in Barcelona region in an aim to understand business perspectives on sustainable development in Mediterranean. From this standpoint, a case study ...
Kurumsal sosyal sorumluluk anlayışının Türkiye’deki yönetsel uygulamaları: İstanbul zincir otelleri üzerine bir araştırma
(Akdeniz Üniversitesi, 2019-01-20)
Kurumsal sosyal sorumluluk anlayışının evrensel özellikleri küreselleşmenin bir sonucu olarak farklı ülkelerde benimsenmektedir. Bu anlayış benimsendiği farklı bağlamlardaki yönetsel uygulamaları doğrudan etkilemektedir. ...
The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
(Emerald Publishing, 2017)
The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor ...
Platform coopetition in the tourism industry: conflicts and tensions caused by the closure of Booking.com in Turkey
(Taylor & Francis, 2019-08-09)
In March 2017, as a result of a precautionary interim decision made by the courts based on the case relating to ‘unfair competition practices’, Booking.com closed its platform for inbound tourism in Turkey and ceased ...
Irritation or disappointment: host attitudes towards tourism development in villages
(Taylor & Francis, 2016-11)
Among the various theories and models assessing host attitudes towards tourism development (TD), the Irridex Model is one of the most frequently used frameworks. This study aims to reveal whether the residents of two ...
The politics of noise: case study of the commercialization of Alaçatı Village, Turkey
(Elsevier, 2018-01)
Employing the concept of biopolitics, this study explores noise and policy inaction as normalizing technologies of the body and as market discourse through the commercialization of a small village. Noise in Alaçatı Village, ...
Coping with RM challenges in hospitality education
(Springer International Publishing, 2017-10)
The success of the hospitality industry and development of RM as a profession depends on the quality of new candidates. However, formal hospitality and business education and training programs concerning pricing and RM are ...
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