Hotel Management: Recent submissions
Now showing items 21-40 of 78
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I want a brand new car
(Taylor and Francis, 2022)Resort hotels are properties where customers holiday, mostly with their family members, usually for a minimum duration of one week. This duration is critical as customers have numerous interactions with the hotel’s offerings ... -
Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance
(Elsevier, 2022-03)The main purpose of the study was to examine the influence of workplace ostracism on service recovery performance (SRP). Because effective SRP is crucial for the success of hospitality businesses, it is important to study ... -
Hospitality employees’ affective experience of shame, self-efficacy beliefs and job behaviors: The alleviating role of error tolerance
(Elsevier, 2022-04)Service management researchers have clearly demonstrated that customers experience various emotions in service failure situations. In comparison, hospitality employees’ emotional experiences in such situations, are relatively ... -
Inaction, silencing, and ignorance in disaster prevention: the case of Rıza Bey Apartment collapse in the earthquake in Turkey
(Emerald, 2022-08-09)Purpose: This article examines the inaction, silencing and ignorance in ex ante disasters whilst conducting a case study analysis of the Izmir/Samos earthquake, a 6.6 Mw (moment magnitude) earthquake that occurred at a ... -
The interrelationship between tourist satisfaction and experiences: How does one contribute to the other?
(Taylor & Francis, 2021)Among all the other emotions, perhaps satisfaction can be the most common one which has been extensively studied. The majority of these studies examine this emotion as an outcome of the perceived performance of products ... -
How are immigrants advancing on the European labor market? The case of Spain
(Emerald, 2021)Introduction: Despite its significance, the research on international migration with a specific focus on the European Union (EU) needs to be strengthened with comprehensive studies, for developing better immigration and ... -
A multilevel investigation of the leadership factors on food safety promotive and prohibitive voices through food safety consciousness
(Elsevier, 2021-06)Little research has empirically examined how leadership factors influence food safety promotive and prohibitive voice differently. Also, little research has examined the moderating effects of leadership on the relationship ... -
Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance
(Elsevier, 2021-04)Mindfulness refers to the psychological attentional state in which a person is conscious and accepting of the present. It is increasingly emerging as an estimable quality, especially within the hospitality industry where ... -
Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?
(Emerald, 2021-08-09)Purpose: The purpose of this paper is to integrate tenets from the appraisal-based model of self-conscious emotions and the compass of shame theory to examine restaurant frontline employees’ experience of shame following ... -
Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity
(Emerald Group Publishing, 2021-07-06)Purpose: Online reviews are perceived as credible and trustworthy across various business sectors; thus, they influence customers’ purchase decisions. However, the potential role of customer online reviews as feedback for ... -
Dynamics of global stock market correlations: the VIX and attention allocation
(Taylor & Francis, 2021-01-01)This paper investigates the dynamics of international stock return correlations between the U.S., the U.K., Germany and France. Estimated correlations are modeled in an ARDL framework to evaluate how the market-wide ... -
Time-varying risk aversion and its macroeconomic and financial determinants - A comparative analysis in the U.S. and French financial markets
(Elsevier, 2021-07)This empirical study evaluates risk aversion dynamics in the U.S. and French financial markets in a comparative setting for the period 2000–2016. Key macroeconomic and financial variables that determine the variations in ... -
The rationale and ethics behind non-profit organizations being exempt from tax
(BC Grup Inc., 2020)The current research paper is prepared to explain the rationale and ethics behind the tax exemption of non-profit organizations. The main purpose of this paper is to explore the understanding of such exemption discussed ... -
Financial performance evaluation by multi-criteria decision-making techniques
(Elsevier, 2022-05)A thorough review of techniques for the experts invested in capital markets is necessary to take the decision-making process on the stock. When it comes to profiting from the capital markets, timing is crucial. The accurate ... -
Grassroots, municipality and labor in the circular economy: The need of a street-level analysis in the European Union and Turkey
(Peter Lang Publishing Group, 2020)Ebru Tekin Bilbil Grassroots, Municipality and Labor in the Circular Economy: The Need of a Street-Level Analysis in the European Union and Turkey Introduction Following the highest turnover of the European Parliament ... -
Managing expectations with emotional accountability: making City Hospitals accountable during the COVID-19 pandemic in Turkey
(Emerald Publishing Limited, 2020-10)Purpose: This paper explores the role of the COVID-19 pandemic in the financial and parliamentary accountability mechanisms of public-private partnership (PPP) “City Hospitals” in Turkey. Diverse and changing accountability ... -
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being
(Emerald Publishing Limited, 2020-05)Purpose On the basis of conservation of resources theory, the purpose of this paper is to propose a framework linking an organizational factor, organizational error tolerance, with employees’ psychological well-being ... -
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance
(Emerald Publishing Limited, 2020-08-04)Purpose Hospitality work setting is error-prone, rendering error handling critical for effective organizational operation and quality of service delivery. An organization's attitude toward errors can be traced back to one ... -
Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance
(Elsevier, 2020-08)According to affective events theory (AET), organizational contexts can produce "affective events" that shape individuals' emotional experiences, subsequently influencing those individuals' work behaviors. This study ... -
How cost of capital is changing: The effect of accounting information
(Wiley, 2021-01)The main objective of this paper is to explore the effects of information on the costs of capital. The study will offer insights on how firms can make use of information to manipulate the costs of capital to achieve the ...
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