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Distance education at tourism higher education programs in developing countries: Case of Türkiye with a strategic perspective and recommendations
(Elsevier, 2023-06)
The COVID-19 pandemic was a critical and sudden happening for higher education institutions to adapt fast to changes and switch to distance education (DE). In addition to presenting several challenges and threats such as ...
Positioning five-star hotels in city destinations: The case of Istanbul, Turkey
(Sage, 2023-04)
Destinations and hotel businesses take advantage of many benefits of the online world. Extensive qualitative (review texts) and quantitative (review scores and room rates) data sources enable them to assess their positions ...
Customer experience in five-star hotel businesses: is it an “experience” for customers?
(Turkey, 2023-08-15)
Purpose: Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience ...
To stay or not to stay: How to convince the very first guest of a resort property
(CABI International, 2023-02-28)
Hotel openings in resort destinations have several challenges to overcome and manage, such as: (i) the completion of the hotel project; (ii) preparation of hotel operations for the customer experience; (iii) pre-opening ...
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