Browsing Hotel Management by Author "Tracey, J. B."
Now showing items 1-1 of 1
-
The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Paşamehmetoğlu, Ayşın; Guchait, P.; Tracey, J. B.; Lei, P. (Emerald Publishing, 2017)The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor ...
Share this page