Browsing Hotel Management by Author "Guzzo, R. F."
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Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance
Paşamehmetoğlu, Ayşın; Guzzo, R. F.; Guchait, P. (Elsevier, 2022-03)The main purpose of the study was to examine the influence of workplace ostracism on service recovery performance (SRP). Because effective SRP is crucial for the success of hospitality businesses, it is important to study ...
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