Browsing Hotel Management by Title
Now showing items 40-59 of 78
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The importance of error management culture in organizations: Impact on employee helping behaviors during service failures and recoveries in restaurants
(Informa Group, 2015)This study examined the influence of error management culture on employee helping behaviors during service failure and recovery situations in restaurants. Data was collected from 236 employees working in 22 restaurants in ... -
Inaction, silencing, and ignorance in disaster prevention: the case of Rıza Bey Apartment collapse in the earthquake in Turkey
(Emerald, 2022-08-09)Purpose: This article examines the inaction, silencing and ignorance in ex ante disasters whilst conducting a case study analysis of the Izmir/Samos earthquake, a 6.6 Mw (moment magnitude) earthquake that occurred at a ... -
The interrelationship between tourist satisfaction and experiences: How does one contribute to the other?
(Taylor & Francis, 2021)Among all the other emotions, perhaps satisfaction can be the most common one which has been extensively studied. The majority of these studies examine this emotion as an outcome of the perceived performance of products ... -
Irritation or disappointment: host attitudes towards tourism development in villages
(Taylor & Francis, 2016-11)Among the various theories and models assessing host attitudes towards tourism development (TD), the Irridex Model is one of the most frequently used frameworks. This study aims to reveal whether the residents of two ... -
Is more better? The relationship between meeting space capacity and hotel operating performance
(Elsevier, 2016-02)This study examines the effect of meeting space capacity on hotel operating performance. We use Resource-Based View (RBV) of the firm as the theoretical foundation. We employ a national-level dataset with more than 20,000 ... -
Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
(Emerald Group Publishing, 2018)Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group ... -
İstanbul'daki 1. sınıf restoranlarda gelir yönetimi uygulamaları
(Ankara Hacı Bayram Veli University, 2016-11-15)Gelir Yönetimi, rekabetin artmasıyla birlikte birçok işletmede günden güne kullanımı yaygınlaşmakta olan bir uygulama haline gelmektedir. Etkin bir şekilde kullanıldığında işletmenin kar oranları ciddi bir biçimde ... -
Kaldıraç oranı ve yatırımlar i̇li̇şki̇si̇ni̇n borsa İstanbul’da i̇şlem gören fi̇rmalar açısından i̇ncelenmesi̇
(Marmara Üniversitesi, 2016-12)Bu çalışmanın amacı finansal kaldıraç oranının firmaların yatırımlarını etkileyip etkilemediğini Türkiye’de faaliyet gösteren şirketler özelinde incelemek ve yatırımlar-kaldıraç oranı yazınına gelişmekte olan bir ülke ... -
Kurumsal sosyal sorumluluk anlayışının Türkiye’deki yönetsel uygulamaları: İstanbul zincir otelleri üzerine bir araştırma
(Akdeniz Üniversitesi, 2019-01-20)Kurumsal sosyal sorumluluk anlayışının evrensel özellikleri küreselleşmenin bir sonucu olarak farklı ülkelerde benimsenmektedir. Bu anlayış benimsendiği farklı bağlamlardaki yönetsel uygulamaları doğrudan etkilemektedir. ... -
Linking brand commitment and brand citizenship behaviors of airline employees: “the role of trust”
(Elsevier, 2015-01)Despite the growing interest in understanding employees' brand related behaviors in the airline industry, the research in this area mainly focus on the effect of employee brand commitment and limit the empirical support ... -
Managing brand experience and reputation in the hotel business
(Taylor & Francis, 2020-05-18)As “the business of brands”, with more than 300 brands worldwide, the hotel industry has been focused on brand experience since the development and expansion of international brands over the last few decades. New brands ... -
Managing expectations with emotional accountability: making City Hospitals accountable during the COVID-19 pandemic in Turkey
(Emerald Publishing Limited, 2020-10)Purpose: This paper explores the role of the COVID-19 pandemic in the financial and parliamentary accountability mechanisms of public-private partnership (PPP) “City Hospitals” in Turkey. Diverse and changing accountability ... -
Meeting revenue management challenges: Knowledge, skills and abilities
(Elsevier, 2016-08)Hospitality industry increasingly recognizes importance of integrating revenue management into their operations and significance of their staff to do so. Yet revenue managers face major challenges from both internal and ... -
The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
(Emerald Publishing, 2017)The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor ... -
The moderating role of organizational tenure on the relation between job crafting and job boredom: A study on accountants
(Nomos Verlagsgesellschaft mbH, 2023)The aim of this study is to examine the moderating role of organisational tenure on the relationship between job crafting and job boredom. For this purpose, a sample of 315 professional accountants from 82 independent audit ... -
Multifractal behavior in precious metals: wavelet coherency and forecasting by varima and v-farima models
(World Scientific Publishing Co Pte Lt, 2019-06)We introduce a new approach to improve the forecasting performance by investigating the multifractal features and the dynamic correlations of return on spot prices of precious metals, namely, gold and platinum. The Holder ... -
A multilevel investigation of the leadership factors on food safety promotive and prohibitive voices through food safety consciousness
(Elsevier, 2021-06)Little research has empirically examined how leadership factors influence food safety promotive and prohibitive voice differently. Also, little research has examined the moderating effects of leadership on the relationship ... -
New governance and digital platform companies: The case of uber
(IGI Global, 2019-04)Based on a new governance theory as regulatory governance, this article analyzes how a new economy creates new transaction costs at the local level due to the lack of legal coordination based on diversity and competition. ... -
Otel işletmelerinde müşteri yönlülük uygulamaları: Antalya ilindeki beş yıldızlı oteller örneği
(Dokuz Eylül Üniversitesi, 2013)Pazar yönlülük anlayışının, 1950’li yıllardan itibaren gelişmesine karşılık, bu anlayışın kilit bileşeni olan müşteri yönlülük yaklaşımının araştırmalara konu olması 1990’lı yılları bulmuştur. Tüketiciyi odak noktası olarak ... -
Otel i̇şletmeleri̇nde küyerelleşme yaklaşımı: İzmi̇r i̇li̇ örneği̇
(Dokuz Eylül Üniversitesi, 2015-05-05)Bu çalışma, dünyada gittikçe artan önemi nedeniyle küyerelleşmenin, Türkiye’de hizmet veren uluslararası otel işletmelerindeki boyut ve şekillerini ortaya koymak ve bunların kıyı ve şehir otellerindeki benzerlik ve ...
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