Browsing Hotel Management by Author "1"
Now showing items 21-39 of 39
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Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
Wang, X.; Guchait, P.; Madera, J. M.; Paşamehmetoğlu, Ayşın (Emerald Group Publishing, 2018)Purpose: The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to examine whether manager trust and group ... -
Kaldıraç oranı ve yatırımlar i̇li̇şki̇si̇ni̇n borsa İstanbul’da i̇şlem gören fi̇rmalar açısından i̇ncelenmesi̇
Özdemir, Özgür (Marmara Üniversitesi, 2016-12)Bu çalışmanın amacı finansal kaldıraç oranının firmaların yatırımlarını etkileyip etkilemediğini Türkiye’de faaliyet gösteren şirketler özelinde incelemek ve yatırımlar-kaldıraç oranı yazınına gelişmekte olan bir ülke ... -
Kurumsal sosyal sorumluluk anlayışının Türkiye’deki yönetsel uygulamaları: İstanbul zincir otelleri üzerine bir araştırma
Paşamehmetoğlu, Ayşın; Gökoğlu, M. M. (Akdeniz Üniversitesi, 2019-01-20)Kurumsal sosyal sorumluluk anlayışının evrensel özellikleri küreselleşmenin bir sonucu olarak farklı ülkelerde benimsenmektedir. Bu anlayış benimsendiği farklı bağlamlardaki yönetsel uygulamaları doğrudan etkilemektedir. ... -
Linking brand commitment and brand citizenship behaviors of airline employees: “the role of trust”
Erkmen, Ezgi; Hancer, M. (Elsevier, 2015-01)Despite the growing interest in understanding employees' brand related behaviors in the airline industry, the research in this area mainly focus on the effect of employee brand commitment and limit the empirical support ... -
Meeting revenue management challenges: Knowledge, skills and abilities
Cetin, G.; Demirçiftçi, Tevfik; Bilgihan, A. (Elsevier, 2016-08)Hospitality industry increasingly recognizes importance of integrating revenue management into their operations and significance of their staff to do so. Yet revenue managers face major challenges from both internal and ... -
The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
Paşamehmetoğlu, Ayşın; Guchait, P.; Tracey, J. B.; Lei, P. (Emerald Publishing, 2017)The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor ... -
New governance and digital platform companies: The case of uber
Bilbil, Ebru Tekin (IGI Global, 2019-04)Based on a new governance theory as regulatory governance, this article analyzes how a new economy creates new transaction costs at the local level due to the lack of legal coordination based on diversity and competition. ... -
Otel işletmelerinde müşteri yönlülük uygulamaları: Antalya ilindeki beş yıldızlı oteller örneği
Özgen, Hanım Kader Şanlıöz (Dokuz Eylül Üniversitesi, 2013)Pazar yönlülük anlayışının, 1950’li yıllardan itibaren gelişmesine karşılık, bu anlayışın kilit bileşeni olan müşteri yönlülük yaklaşımının araştırmalara konu olması 1990’lı yılları bulmuştur. Tüketiciyi odak noktası olarak ... -
Otel i̇şletmeleri̇nde küyerelleşme yaklaşımı: İzmi̇r i̇li̇ örneği̇
Dilek, E.; Kaygalak, S.; Lale, C.; Özgen, Hanım Kader Şanlıöz (Dokuz Eylül Üniversitesi, 2015-05-05)Bu çalışma, dünyada gittikçe artan önemi nedeniyle küyerelleşmenin, Türkiye’de hizmet veren uluslararası otel işletmelerindeki boyut ve şekillerini ortaya koymak ve bunların kıyı ve şehir otellerindeki benzerlik ve ... -
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
Guchait, P.; Paşamehmetoğlu, Ayşın; Dawson, M. (Elsevier, 2014-08)The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of ... -
Platform coopetition in the tourism industry: conflicts and tensions caused by the closure of Booking.com in Turkey
Bilbil, Ebru Tekin (Taylor & Francis, 2019-08-09)In March 2017, as a result of a precautionary interim decision made by the courts based on the case relating to ‘unfair competition practices’, Booking.com closed its platform for inbound tourism in Turkey and ceased ... -
The politics of noise: case study of the commercialization of Alaçatı Village, Turkey
Bilbil, Ebru Tekin (Elsevier, 2018-01)Employing the concept of biopolitics, this study explores noise and policy inaction as normalizing technologies of the body and as market discourse through the commercialization of a small village. Noise in Alaçatı Village, ... -
The role of internationalization on the IPO performance of service firms: Examination of initial returns, long-run returns, and survivability
Özdemir, Özgür; Upneja, A. (Elsevier, 2016)This study examines the effect of internationalization on the initial and long-run IPO performance of service firms. The study discusses that pre-IPO internationalization of service firms contributes to the explanation of ... -
Social media practices applied by city hotels: a comparative case study from Turkey
Özgen, Hanım Kader Şanlıöz; Kozak, M. (Emerald Group Publishing, 2015)Purpose – This study aims to examine various forms of hotel businesses’ social media (SM) practices by analysing TripAdvisor (TA) and examining its critical role in decision-making. As a well-known platform of SM in tourism, ... -
A synergy effect of internationalization and firm size on performance: US hotel industry
Lee, S.; Upneja, A.; Özdemir, Özgür; Sun, K.- A. (Emerald, 2014)Purpose – The purpose of the current study is to investigate the existence of a negative synergy effect of internationalization and firm size on firm performance for publicly traded US hotels.Design/methodology/approach – ... -
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance
Wang, X.; Guchait, P.; Paşamehmetoğlu, Ayşın (Emerald Publishing Limited, 2020-08-04)Purpose Hospitality work setting is error-prone, rendering error handling critical for effective organizational operation and quality of service delivery. An organization's attitude toward errors can be traced back to one ... -
Underlying factors of ups and downs in financial leverage overtime
Kizildag, M.; Özdemir, Özgür (Sage, 2017-09-01)We present new stylized facts on the underlying reasons of US hospitality and tourism firms’ fluctuating levels of financial leverage during the period 1990–2015 using comprehensive micro- and macro-level accounting data ... -
What do we know about social media and firms’ financial outcomes so far?
Kizildag, M.; Altin, M.; Özdemir, Özgür; Demirer, I. (Emerald Publishing Limited, 2017)Purpose: This paper aims to understand the emergence, the revolution and the relevant knowledge of academic research concentrating on social media (SM) and hospitality and tourism firms’ financial performance. The authors ... -
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being
Wang, X.; Guchait, P.; Paşamehmetoğlu, Ayşın (Emerald Publishing Limited, 2020-05)Purpose On the basis of conservation of resources theory, the purpose of this paper is to propose a framework linking an organizational factor, organizational error tolerance, with employees’ psychological well-being ...
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