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European quality award winning companies: a situational analysis of tourism industry
The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic ...
Sustainable diets: the interaction between food industry, nutrition, health and the environment
Everyday great amounts of food are produced, processed, transported by the food industry and consumed by us and these activities have direct impact on our health and the environment. The current food system has started ...
Error recovery performance: the impact of leader behavioral integrity and job satisfaction
This article introduces the concept of error recovery performance, followed by the development and validation of an instrument to measure it. The first objective of this article is to broaden the current concept of service ...
Is more better? The relationship between meeting space capacity and hotel operating performance
This study examines the effect of meeting space capacity on hotel operating performance. We use Resource-Based View (RBV) of the firm as the theoretical foundation. We employ a national-level dataset with more than 20,000 ...
Error management culture: impact on cohesion, stress, and turnover intentions
An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error ...
Meeting revenue management challenges: Knowledge, skills and abilities
Hospitality industry increasingly recognizes importance of integrating revenue management into their operations and significance of their staff to do so. Yet revenue managers face major challenges from both internal and ...
The role of internationalization on the IPO performance of service firms: Examination of initial returns, long-run returns, and survivability
This study examines the effect of internationalization on the initial and long-run IPO performance of service firms. The study discusses that pre-IPO internationalization of service firms contributes to the explanation of ...
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