European quality award winning companies: a situational analysis of tourism industry
Author
Type :
Book chapter
Publication Status :
published
Access :
restrictedAccess
Abstract
The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic framework for organizations of all sectors, the question about the situation of the tourism industry arises since this model is not frequent in tourism establishments. With the aim of revealing the situation of tourism industry, this chapter utilized the list of the award winning organizations and identified their economic sectors with reference to The Statistical Classification of Economic Activities in the European Union (NACE). As a consequence, the study revealed the weak participation of the tourism industry, represented by only two hotels and a conference center.
Source :
Tourism and Hospitality Management
Date :
2016
Volume :
12
Publisher :
Emerald
URI
http://hdl.handle.net/10679/3873https://www.emerald.com/insight/content/doi/10.1108/S1871-317320160000012002/full/html
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