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Improving blood products supply through donation tailoring
(Elsevier, 2019-02)
Recent technological advances, called Multicomponent Apheresis, allow tailoring the blood donations based on the demand and current inventory levels of blood products. Different from the most common type of blood donation ...
Service center staffing with cross‐trained agents and heterogeneous customers
(Wiley, 2019-04)
We model a real-world service center with cross-trained agents serving customer requests that are heterogeneous with respect to complexity and priority levels: High priority requests preempt low priority requests and ...
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