Browsing Industrial Engineering by Subject "Workforce scheduling"
Now showing items 1-2 of 2
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Cost of fairness in agent scheduling for contact centers
(American Institute of Mathematical Sciences, 2022-03)We study a workforce scheduling problem faced in contact centers with considerations on a fair distribution of shifts in compliance with agentpreferences. We develop a mathematical model that aims to minimize operatingcosts ... -
Multi-stage scenario-based stochastic programming for managing lot sizing and workforce scheduling at Vestel
(Springer, 2023-12)This study proposes a multi-stage stochastic production planning approach for a joint lot sizing and workforce scheduling problem under demand uncertainty. Scenario trees are used to model uncertainty in demand, and a ...
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