Browsing Industrial Engineering by Author "Şimşek, Onur"
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Cost of fairness in agent scheduling for contact centers
Şimşek, Onur; Kundakcıoğlu, Ömer Erhun (American Institute of Mathematical Sciences, 2022-03)We study a workforce scheduling problem faced in contact centers with considerations on a fair distribution of shifts in compliance with agentpreferences. We develop a mathematical model that aims to minimize operatingcosts ...
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