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Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
(Elsevier, 2019-07)
User generated content (UGC) is providing new broad information datasets about airport service quality (ASQ) that are more easily available to researchers than information gathered using traditional techniques, such as ...
Exploiting user-generated content for service improvement: Case airport twitter data
(Springer, 2022-09)
The study illustrates how airport collaborative networks can profit from the richness of data, now available due to digitalization. Using a co-creation process, where the passenger generated content is leveraged to identify ...
Existing barriers and suggested solutions for dealing with air passengers with specific access requirements: A systematic literature review
(Elsevier, 2024-03)
This paper reviews the existing literature concerned with air passengers with specific access requirements, often referred as passengers with disabilities (PwDs) or passengers with reduced mobility (PRMs). While accessibility ...
The role of travel patterns in airport duty-free shopping satisfaction: a case study from an Australian regional airport
(Elsevier, 2019-09)
Shopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly ...
Applying deep learning models to twitter data to detect airport service quality
(Elsevier, 2021-03)
Measuring airport service quality (ASQ) is an important process for identifying shortages and suggesting improvements that guide management decisions. This research, introduces a general framework for measuring ASQ using ...
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