Browsing Faculty of Aviation and Aeronautical Science by Subject "Topic modeling"
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An evaluation of airport service experience: An identification of service improvement opportunities based on topic modeling and sentiment analysis
(Elsevier, 2022-06)With the increase in airport alternatives and airport service variation, passengers' perception of the airport experience has changed. By working with consumer experience through customer reviews, this study aims to define ... -
The voice of the consumer on sVoD systems during covid-19: A service opportunity mining approach
(Inst Superior Entre Douro & Vouga, 2022-01)Electronic word of mouth (e-WOM) is a vital channel for the exchange of customer-generated content. As the e-WOM messages created by consumers pile all around the Web, they generate an unbiased voice about products and ...
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