Browsing Faculty of Aviation and Aeronautical Science by Subject "SERVQUAL"
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A combined group decision making based IFCM and SERVQUAL approach for strategic analysis of airline service quality
(IOS Press, 2020)Transportation becomes increasingly important for global trade, mobility, and economies. Passengers expect speed and quality from transportation services. As a result, the demand for air transportation is steadily rising. ... -
A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP
(Elsevier, 2020-07)Today, airline companies have to provide digital products and services to ensure customer satisfaction. Accordingly, classical service quality models are not sufficient to capture customer expectations, and new digital ...
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