Browsing Hotel Management by Title
Now showing items 77-78 of 78
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Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being
(Emerald Publishing Limited, 2020-05)Purpose On the basis of conservation of resources theory, the purpose of this paper is to propose a framework linking an organizational factor, organizational error tolerance, with employees’ psychological well-being ... -
Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance
(Elsevier, 2022-03)The main purpose of the study was to examine the influence of workplace ostracism on service recovery performance (SRP). Because effective SRP is crucial for the success of hospitality businesses, it is important to study ...
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