Browsing School of Applied Sciences by Author "(ORCID 0000-0002-5865-7553 & YÖK ID 124690) Şanlıöz, Kader"
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Customer experience in five-star hotel businesses: is it an “experience” for customers?
Özgen, Hanım Kader Şanlıöz; Kozak, M. (Turkey, 2023-08-15)Purpose: Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience ... -
Distance education at tourism higher education programs in developing countries: Case of Türkiye with a strategic perspective and recommendations
Özgen, Hanım Kader Şanlıöz; Küçükaltan, E. G. (Elsevier, 2023-06)The COVID-19 pandemic was a critical and sudden happening for higher education institutions to adapt fast to changes and switch to distance education (DE). In addition to presenting several challenges and threats such as ... -
European quality award winning companies: a situational analysis of tourism industry
Özgen, Hanım Kader Şanlıöz (Emerald, 2016)The European Quality Award came into being in 1992. Since then, 42 organizations from various sectors have attained this internationally recognized award. Although the model of the award is considered as a single-generic ... -
I want a brand new car
Özgen, Hanım Kader Şanlıöz (Taylor and Francis, 2022)Resort hotels are properties where customers holiday, mostly with their family members, usually for a minimum duration of one week. This duration is critical as customers have numerous interactions with the hotel’s offerings ... -
The interrelationship between tourist satisfaction and experiences: How does one contribute to the other?
Özgen, Hanım Kader Şanlıöz; Kozak, M. (Taylor & Francis, 2021)Among all the other emotions, perhaps satisfaction can be the most common one which has been extensively studied. The majority of these studies examine this emotion as an outcome of the perceived performance of products ... -
Irritation or disappointment: host attitudes towards tourism development in villages
Özgen, Hanım Kader Şanlıöz; Günlü, E. (Taylor & Francis, 2016-11)Among the various theories and models assessing host attitudes towards tourism development (TD), the Irridex Model is one of the most frequently used frameworks. This study aims to reveal whether the residents of two ... -
Managing brand experience and reputation in the hotel business
Özgen, Hanım Kader Şanlıöz; Kozak, M. (Taylor & Francis, 2020-05-18)As “the business of brands”, with more than 300 brands worldwide, the hotel industry has been focused on brand experience since the development and expansion of international brands over the last few decades. New brands ... -
Otel işletmelerinde müşteri yönlülük uygulamaları: Antalya ilindeki beş yıldızlı oteller örneği
Özgen, Hanım Kader Şanlıöz (Dokuz Eylül Üniversitesi, 2013)Pazar yönlülük anlayışının, 1950’li yıllardan itibaren gelişmesine karşılık, bu anlayışın kilit bileşeni olan müşteri yönlülük yaklaşımının araştırmalara konu olması 1990’lı yılları bulmuştur. Tüketiciyi odak noktası olarak ... -
Otel i̇şletmeleri̇nde küyerelleşme yaklaşımı: İzmi̇r i̇li̇ örneği̇
Dilek, E.; Kaygalak, S.; Lale, C.; Özgen, Hanım Kader Şanlıöz (Dokuz Eylül Üniversitesi, 2015-05-05)Bu çalışma, dünyada gittikçe artan önemi nedeniyle küyerelleşmenin, Türkiye’de hizmet veren uluslararası otel işletmelerindeki boyut ve şekillerini ortaya koymak ve bunların kıyı ve şehir otellerindeki benzerlik ve ... -
Positioning five-star hotels in city destinations: The case of Istanbul, Turkey
Özgen, Hanım Kader Şanlıöz (Sage, 2023-04)Destinations and hotel businesses take advantage of many benefits of the online world. Extensive qualitative (review texts) and quantitative (review scores and room rates) data sources enable them to assess their positions ... -
Social media practices applied by city hotels: a comparative case study from Turkey
Özgen, Hanım Kader Şanlıöz; Kozak, M. (Emerald Group Publishing, 2015)Purpose – This study aims to examine various forms of hotel businesses’ social media (SM) practices by analysing TripAdvisor (TA) and examining its critical role in decision-making. As a well-known platform of SM in tourism, ... -
Tango or acrobatics: How to capture info groups' memory
Özgen, Hanım Kader Şanlıöz (Taylor and Francis, 2022)The global tourism system is highly dependent on travel for leisure and is dominated by mass tourism towards summer destinations. The majority of those travels are organised by tour operators as a member of distribution ... -
To stay or not to stay: How to convince the very first guest of a resort property
Özgen, Hanım Kader Şanlıöz (CABI International, 2023-02-28)Hotel openings in resort destinations have several challenges to overcome and manage, such as: (i) the completion of the hotel project; (ii) preparation of hotel operations for the customer experience; (iii) pre-opening ...
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