Browsing School of Applied Sciences by Author "Paşamehmetoğlu, Ayşın"
Now showing items 21-25 of 25
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Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
Guchait, P.; Paşamehmetoğlu, Ayşın; Dawson, M. (Elsevier, 2014-08)The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of ... -
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance
Wang, X.; Guchait, P.; Paşamehmetoğlu, Ayşın (Emerald Publishing Limited, 2020-08-04)Purpose Hospitality work setting is error-prone, rendering error handling critical for effective organizational operation and quality of service delivery. An organization's attitude toward errors can be traced back to one ... -
Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure
Li, M.; Wang, X.; Paşamehmetoğlu, Ayşın (Emerald, 2023)Purpose: Vicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings characterized by long production chains and open operating environments. ... -
Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being
Wang, X.; Guchait, P.; Paşamehmetoğlu, Ayşın (Emerald Publishing Limited, 2020-05)Purpose On the basis of conservation of resources theory, the purpose of this paper is to propose a framework linking an organizational factor, organizational error tolerance, with employees’ psychological well-being ... -
Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance
Paşamehmetoğlu, Ayşın; Guzzo, R. F.; Guchait, P. (Elsevier, 2022-03)The main purpose of the study was to examine the influence of workplace ostracism on service recovery performance (SRP). Because effective SRP is crucial for the success of hospitality businesses, it is important to study ...
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