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Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
(Elsevier, 2019-07)
User generated content (UGC) is providing new broad information datasets about airport service quality (ASQ) that are more easily available to researchers than information gathered using traditional techniques, such as ...
Battle of the brand fans: impact of brand attack and defense on social media(article)
(Elsevier, 2018-08)
Fans of a brand attack fans of rival brands on social media. Given the nature of such rival brand fan attacks, managers are unsure about how much control they should exercise on brand-negative comments on their owned social ...
Polarity classification of twitter messages using audio processing
(Elsevier, 2020-11)
Polarity classification is one of the most fundamental problems in sentiment analysis. In this paper, we propose a novel method, Sound Cosine Similaritye Matching, for polarity classification of Twitter messages which ...
An evaluation of airport service experience: An identification of service improvement opportunities based on topic modeling and sentiment analysis
(Elsevier, 2022-06)
With the increase in airport alternatives and airport service variation, passengers' perception of the airport experience has changed. By working with consumer experience through customer reviews, this study aims to define ...
Deep reinforcement learning approach for trading automation in the stock market
(IEEE, 2022)
Deep Reinforcement Learning (DRL) algorithms can scale to previously intractable problems. The automation of profit generation in the stock market is possible using DRL, by combining the financial assets price 'prediction' ...
The voice of the consumer on sVoD systems during covid-19: A service opportunity mining approach
(Inst Superior Entre Douro & Vouga, 2022-01)
Electronic word of mouth (e-WOM) is a vital channel for the exchange of customer-generated content. As the e-WOM messages created by consumers pile all around the Web, they generate an unbiased voice about products and ...
Social media analytical CRM: a case study in a bank
(IOS Press, 2023)
The use of the social media (SM) has become more and more widespread during the last two decades, the companies started looking for insights for how they can improve their businesses using the information accumulating ...
Applying deep learning models to twitter data to detect airport service quality
(Elsevier, 2021-03)
Measuring airport service quality (ASQ) is an important process for identifying shortages and suggesting improvements that guide management decisions. This research, introduces a general framework for measuring ASQ using ...
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