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Error management culture: impact on cohesion, stress, and turnover intentions
(2016)
An error management culture involves organizational practices related to communicating about errors, sharing error knowledge, quickly detecting and handling errors, and helping in error situations. Building on error ...
Customer prioritization, product complexity and business ties: implications for job stress and customer service performance
(Emerald, 2022-01-05)
Purpose: Drawing on the theoretical lens of the job demands-resources model, this study builds upon and tests a conceptual model that links customer prioritization, product complexity, business ties, job stress and customer ...
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