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Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity
(Emerald Group Publishing, 2021-07-06)
Purpose: Online reviews are perceived as credible and trustworthy across various business sectors; thus, they influence customers’ purchase decisions. However, the potential role of customer online reviews as feedback for ...
Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance
(Emerald Publishing Limited, 2020-08-04)
Purpose Hospitality work setting is error-prone, rendering error handling critical for effective organizational operation and quality of service delivery. An organization's attitude toward errors can be traced back to one ...
Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance
(Elsevier, 2020-08)
According to affective events theory (AET), organizational contexts can produce "affective events" that shape individuals' emotional experiences, subsequently influencing those individuals' work behaviors. This study ...
Grassroots, municipality and labor in the circular economy: The need of a street-level analysis in the European Union and Turkey
(Peter Lang Publishing Group, 2020)
Ebru Tekin Bilbil Grassroots, Municipality and Labor in the Circular Economy: The Need of a Street-Level Analysis in the European Union and Turkey Introduction Following the highest turnover of the European Parliament ...
The moderating effect of supervisor and coworker support for error management on service recovery performance and helping behaviors
(Emerald Publishing, 2017)
The purpose of this paper is to amend and extend the emerging research that has utilized an employee-focused approach to examining the service recovery process. In doing so, the authors examine the influences of supervisor ...
How cost of capital is changing: The effect of accounting information
(Wiley, 2021-01)
The main objective of this paper is to explore the effects of information on the costs of capital. The study will offer insights on how firms can make use of information to manipulate the costs of capital to achieve the ...
Platform coopetition in the tourism industry: conflicts and tensions caused by the closure of Booking.com in Turkey
(Taylor & Francis, 2019-08-09)
In March 2017, as a result of a precautionary interim decision made by the courts based on the case relating to ‘unfair competition practices’, Booking.com closed its platform for inbound tourism in Turkey and ceased ...
Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance
(Elsevier, 2021-04)
Mindfulness refers to the psychological attentional state in which a person is conscious and accepting of the present. It is increasingly emerging as an estimable quality, especially within the hospitality industry where ...
Irritation or disappointment: host attitudes towards tourism development in villages
(Taylor & Francis, 2016-11)
Among the various theories and models assessing host attitudes towards tourism development (TD), the Irridex Model is one of the most frequently used frameworks. This study aims to reveal whether the residents of two ...
The politics of noise: case study of the commercialization of Alaçatı Village, Turkey
(Elsevier, 2018-01)
Employing the concept of biopolitics, this study explores noise and policy inaction as normalizing technologies of the body and as market discourse through the commercialization of a small village. Noise in Alaçatı Village, ...
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