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Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
(Elsevier, 2019-07)
User generated content (UGC) is providing new broad information datasets about airport service quality (ASQ) that are more easily available to researchers than information gathered using traditional techniques, such as ...
Applying deep learning models to twitter data to detect airport service quality
(Elsevier, 2021-03)
Measuring airport service quality (ASQ) is an important process for identifying shortages and suggesting improvements that guide management decisions. This research, introduces a general framework for measuring ASQ using ...
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