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A new digital service quality model and its strategic analysis in aviation industry using interval-valued intuitionistic fuzzy AHP
(Elsevier, 2020-07)
Today, airline companies have to provide digital products and services to ensure customer satisfaction. Accordingly, classical service quality models are not sufficient to capture customer expectations, and new digital ...
Existing barriers and suggested solutions for dealing with air passengers with specific access requirements: A systematic literature review
(Elsevier, 2024-03)
This paper reviews the existing literature concerned with air passengers with specific access requirements, often referred as passengers with disabilities (PwDs) or passengers with reduced mobility (PRMs). While accessibility ...
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