Browsing Hotel Management by Issue Date
Now showing items 61-78 of 78
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Workplace ostracism: Impact on social capital, organizational trust, and service recovery performance
(Elsevier, 2022-03)The main purpose of the study was to examine the influence of workplace ostracism on service recovery performance (SRP). Because effective SRP is crucial for the success of hospitality businesses, it is important to study ... -
Hospitality employees’ affective experience of shame, self-efficacy beliefs and job behaviors: The alleviating role of error tolerance
(Elsevier, 2022-04)Service management researchers have clearly demonstrated that customers experience various emotions in service failure situations. In comparison, hospitality employees’ emotional experiences in such situations, are relatively ... -
Financial performance evaluation by multi-criteria decision-making techniques
(Elsevier, 2022-05)A thorough review of techniques for the experts invested in capital markets is necessary to take the decision-making process on the stock. When it comes to profiting from the capital markets, timing is crucial. The accurate ... -
Inaction, silencing, and ignorance in disaster prevention: the case of Rıza Bey Apartment collapse in the earthquake in Turkey
(Emerald, 2022-08-09)Purpose: This article examines the inaction, silencing and ignorance in ex ante disasters whilst conducting a case study analysis of the Izmir/Samos earthquake, a 6.6 Mw (moment magnitude) earthquake that occurred at a ... -
The moderating role of organizational tenure on the relation between job crafting and job boredom: A study on accountants
(Nomos Verlagsgesellschaft mbH, 2023)The aim of this study is to examine the moderating role of organisational tenure on the relationship between job crafting and job boredom. For this purpose, a sample of 315 professional accountants from 82 independent audit ... -
Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave
(Taylor & Francis, 2023)Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts ... -
Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure
(Emerald, 2023)Purpose: Vicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings characterized by long production chains and open operating environments. ... -
The differential effects of leader Food safety priority and ethical leadership on food safety promotive and prohibitive voices: A socially desirable responding theory perspective
(Taylor & Francis, 2023)Studies on impact of different leadership styles on the promotive and prohibitive forms of food safety voices are limited. Therefore, drawing on socially desirable responding theory, this study examined the differential ... -
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure
(Emerald, 2023-01-02)Purpose: The purpose of this study is to examine the mediating effect of psychological well-being between organizational dehumanization and two outcome variables: service recovery performance and service sabotage. This ... -
To stay or not to stay: How to convince the very first guest of a resort property
(CABI International, 2023-02-28)Hotel openings in resort destinations have several challenges to overcome and manage, such as: (i) the completion of the hotel project; (ii) preparation of hotel operations for the customer experience; (iii) pre-opening ... -
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Governing contingencies by proxy: a governmentality approach on social supports in Istanbul under mutual uncertainty
(Taylor & Francis, 2023-03-15)Contingencies comprise immediate possibilities and aleatory interactions in the form of calculated responses to mutual uncertainties. While contingencies are critically important to governmental policies, yet they have ... -
Positioning five-star hotels in city destinations: The case of Istanbul, Turkey
(Sage, 2023-04)Destinations and hotel businesses take advantage of many benefits of the online world. Extensive qualitative (review texts) and quantitative (review scores and room rates) data sources enable them to assess their positions ... -
Distance education at tourism higher education programs in developing countries: Case of Türkiye with a strategic perspective and recommendations
(Elsevier, 2023-06)The COVID-19 pandemic was a critical and sudden happening for higher education institutions to adapt fast to changes and switch to distance education (DE). In addition to presenting several challenges and threats such as ... -
Exploring the multifractality in the precious metal market
(World Scientific, 2023-06)This study proposes a novel approach to investigating the multifractality of time series using the multifractal cross-correlation detrended moving average analysis (MF-X-DMA). The study demonstrates the behavioral differences ... -
Customer experience in five-star hotel businesses: is it an “experience” for customers?
(Turkey, 2023-08-15)Purpose: Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience ... -
How authentic leadership cultivates trust and desirable workplace behaviors in hotels: Commitment and leader-follower value congruence matters
This study explores how hotel supervisors’ authentic leadership behavior relates to followers’ value congruence, trust, organizational commitment (OC), and organizational citizenship behaviors (OCB). Survey data were ... -
Exploring publicness as social practice: An analysis on social support within an emerging economy
By utilizing the concepts of field, habitus, and capital inherited from Bourdieu, this study explores publicness as a social practice. In doing this, the paper problematizes publicness concerning accountability and public ...
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