Search
Now showing items 1-4 of 4
The importance of error management culture in organizations: Impact on employee helping behaviors during service failures and recoveries in restaurants
(Informa Group, 2015)
This study examined the influence of error management culture on employee helping behaviors during service failure and recovery situations in restaurants. Data was collected from 236 employees working in 22 restaurants in ...
Social media practices applied by city hotels: a comparative case study from Turkey
(Emerald Group Publishing, 2015)
Purpose – This study aims to examine various forms of hotel businesses’ social media (SM) practices by analysing TripAdvisor (TA) and examining its critical role in decision-making. As a well-known platform of SM in tourism, ...
“Do your internal branding efforts measure up?”: consumers’ response to brand supporting behaviors of hospitality employees
(Emerald Group Publishing, 2015)
Purpose – This study aims to understand the effect of brand citizenship behaviors of hospitality employees on customers’ relation with the brand. A model, which links employee behaviors to customers’ evaluation of brand ...
Linking brand commitment and brand citizenship behaviors of airline employees: “the role of trust”
(Elsevier, 2015-01)
Despite the growing interest in understanding employees' brand related behaviors in the airline industry, the research in this area mainly focus on the effect of employee brand commitment and limit the empirical support ...
Share this page