Browsing by Author "Simons, T."
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Error recovery performance: the impact of leader behavioral integrity and job satisfaction
Guchait, P.; Simons, T.; Paşamehmetoğlu, Ayşın (Sage, 2016-05)This article introduces the concept of error recovery performance, followed by the development and validation of an instrument to measure it. The first objective of this article is to broaden the current concept of service ...
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