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Error recovery performance: the impact of leader behavioral integrity and job satisfaction
This article introduces the concept of error recovery performance, followed by the development and validation of an instrument to measure it. The first objective of this article is to broaden the current concept of service ...
Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance
The study examined the influence of perceived supervisor and co-worker support for error management on employees' engagement in service recovery performance. Furthermore, the current work examined the mediating role of ...
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