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An exact approach for a dynamic workforce scheduling problem
(2018-01)
Taking into account the global and national rules and regulations, assigning a given number of employees to planned shifts while paying attention to required working hours, rest times and off day/days is one of the most ...
A workforce planning model for fair schedules considering employee satisfaction, service level, and operating cost
(2019-06-11)
We study workforce planning issues for call centers and propose a solution approach with a scheduling model. In this study, we emphasize the effects of employee satisfaction, fair distribution of shifts, and agent-related ...
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