Browsing by Subject "Customer experience"
Now showing items 1-3 of 3
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Customer experience in five-star hotel businesses: is it an “experience” for customers?
(Turkey, 2023-08-15)Purpose: Concerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience ... -
Remote customer interaction in frugal product development: model with customer evaluation
(Inderscience Publishers, 2022)The objective of this paper is to deliver an efficient structured methodology for spatially distributed but collaborative frugal product development to fulfil the requirements of emerging markets. The utilisation of local ... -
To stay or not to stay: How to convince the very first guest of a resort property
(CABI International, 2023-02-28)Hotel openings in resort destinations have several challenges to overcome and manage, such as: (i) the completion of the hotel project; (ii) preparation of hotel operations for the customer experience; (iii) pre-opening ...
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