Browsing by Author "(ORCID 0000-0002-2397-2289 & YÖK ID 196382) Yeniaras, Volkan"
Now showing items 1-7 of 7
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Customer prioritization, product complexity and business ties: implications for job stress and customer service performance
Yeniaras, Volkan; Kaya, İ. (Emerald, 2022-01-05)Purpose: Drawing on the theoretical lens of the job demands-resources model, this study builds upon and tests a conceptual model that links customer prioritization, product complexity, business ties, job stress and customer ... -
Dimensions of religiosity, altruism and life satisfaction
Kaya, İ.; Yeniaras, Volkan; Kaya, Ö. (Taylor & Francis, 2021-10-02)This study utilizes data from 3008 adult individuals in Turkey and examines the direct and indirect relationships between the dimensions of (Islamic) religiosity and life satisfaction. We took a dual approach in examining ... -
Effects of relational ties paradox on financial and non-financial consequences of servitization: Roles of organizational flexibility and improvisation
Yeniaras, Volkan; Di Benedetto, A.; Dayan, M. (Elsevier, 2021-11)Drawing from relational governance and dynamic capabilities literature streams, we develop a conceptual model in which business and political ties are antecedents of organizational flexibility, which in turn are related ... -
Exploring the dark side of managerial upselling emphasis: Exploratory and exploitative learning's moderating roles in salesperson emotional exhaustion and performance
Yeniaras, Volkan; Gölgeci, İ.; Kaya, İ. (Elsevier, 2024-02)In this study, we scrutinize the prevalent perspective on upselling benefits and explore the overlooked ramifications, specifically the potential for emotional exhaustion and diminished salesperson performance. Our primary ... -
Relational governance, strategic planning and firm performance
Yeniaras, Volkan; Kaya, I. (Emerald, 2021-10-21)Purpose: While there is growing attention to the efficacy of business and political ties in emerging economies, there are not many studies explicitly examining the relations of business and political ties to small and ... -
Understanding the role of serial acquisition and subsidiary autonomy in providing value within servitizing industrial networks
Golgeci, İ.; Kurt, Y.; Vashchillo-Mollett, K.; Goduscheit, R. C.; Arslan, A.; Yeniaras, Volkan (Emerald, 2024)Purpose: Research examining the joint role of serial acquisitions and subsidiary autonomy in holistic value provision within servitizing industrial firms is scarce. Thus, this paper aims to investigate the role of serial ... -
When does boundary-spanner burnout connect participation and customer relationship performance? The role of the firm's network centrality and network density
Yeniaras, Volkan; Gölgeci, İ. (Elsevier, 2023-07)Managing business-to-business (B2B) relationships can be taxing for many boundary-spanners and lead to burnout. However, despite the widespread prevalence of burnout in the contemporary workplace, B2B marketing research ...
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