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dc.contributor.authorMartín, J. C.
dc.contributor.authorMartin-Domingo, Luis
dc.contributor.authorLohmann, G.
dc.contributor.authorSpasojevic, B.
dc.date.accessioned2020-07-01T10:07:03Z
dc.date.available2020-07-01T10:07:03Z
dc.date.issued2019-09
dc.identifier.issn0969-6997en_US
dc.identifier.urihttp://hdl.handle.net/10679/6679
dc.identifier.urihttps://www.sciencedirect.com/science/article/abs/pii/S0969699718304526
dc.description.abstractShopping can be one of the primary motivations for tourism, and commercial revenues are becoming an indispensable source of income for airports. Understanding airport shoppers' satisfaction is thus becoming increasingly relevant for airport operators and remains largely unexplored in the academic literature. This paper contributes to the strand of the literature analysing the satisfaction of duty-free shoppers through a six-item construct that was modelled using a hybrid fuzzy TOPSIS (Technique for Order of Preference by Similarity to Ideal Solution) method. A questionnaire was administered at the international terminal of a regional airport in Australia. The results show that the differences in terms of place of residence and passengers' destination route are factors influencing the level of shoppers' satisfaction. Residents in Australia and passengers travelling shorthaul are more satisfied than non-residents of Australia and those travelling long-haul. With respect to each attribute, the satisfaction elasticities show that shoppers are more elastic in terms of the variety of items available in the shops and the choice of international brands; and satisfaction is less elastic with respect to the ease with which specific items can be found, as well as the `look and feel' of the shops.en_US
dc.language.isoengen_US
dc.publisherElsevieren_US
dc.relation.ispartofJournal of Air Transport Management
dc.rightsrestrictedAccess
dc.titleThe role of travel patterns in airport duty-free shopping satisfaction: a case study from an Australian regional airporten_US
dc.typeArticleen_US
dc.peerreviewedyesen_US
dc.publicationstatusPublisheden_US
dc.contributor.departmentÖzyeğin University
dc.contributor.authorID(ORCID 0000-0003-2052-5712 & YÖK ID 197484) Martin, Luis
dc.contributor.ozuauthorMartin-Domingo, Luis
dc.identifier.volume80en_US
dc.identifier.wosWOS:000534171400007
dc.identifier.doi10.1016/j.jairtraman.2019.101691en_US
dc.subject.keywordsDuty-free shoppers' satisfactionen_US
dc.subject.keywordsFuzzy logicen_US
dc.subject.keywordsTOPSISen_US
dc.subject.keywordsInternational brandsen_US
dc.subject.keywordsInternational routesen_US
dc.subject.keywordsAustralian airporten_US
dc.identifier.scopusSCOPUS:2-s2.0-85069430246
dc.contributor.authorMale1
dc.relation.publicationcategoryArticle - International Refereed Journal - Institution Academic Staff


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